Unresolved Claim Good day PylonTech Team, I am writing to urgently request the replacement of two 5kWh PylonTech batteries that carry a 10-year guarantee

Unresolved Claim Good day PylonTech Team, I am writing to urgently request the replacement of two 5kWh PylonTech batteries that carry a 10-year guarantee.Both batteries became swollen and were sent back for a warranty claim more than six (6) months ago. Despite this significant amount of time, we have not received our replacements or a proper resolution.Please arrange for two new replacement batteries to be sent to us immediately.Battery Details for Investigation:Product: 5kWh Batteries (x2)Warranty: 10-Year GuaranteeSerial Number 1: K223090C***0Serial Number 2: K226021C***8Please contact me urgently to confirm when the replacement units will be dispatched.