I need my money back

Dear Putco Team,

I'm writing to express my extreme dissatisfaction with my complaint about the incident with driver Mr. Maleka was handled. I've been waiting for feedback since February 25th, and I'm frustrated that despite your claims of sending CCTV footage for review, I've heard nothing.

It appears that Putco prioritizes protecting its drivers over addressing customer grievances. I demand a full refund for the Pretoria ticket I was forced to buy and the Senotlelo ticket purchased by mistake. I also expect a thorough investigation into Mr. Maleka's conduct.

Additionally, I spoke with Sthembiso Mahlangu, who promised to get back to me, but he no longer responds to my follow-up emails.

Your driver left me stressed and anxious about getting money for my return trip, which affected my interview performance. If I'm not satisfied with your response, I'll escalate this to the CEO's office, the transport ombudsman, and social media. I'm not letting this go. I need my money back.

Sincerely, Kekana J