Don't Use Kevin or Pure Water Pools!

I have tried to write this review without emotion and to stick to the facts. I would not go as far as calling Kevin Guelpy from Pure Water Pools a ****mer or a con artist. In my view, he is simply a very poor businessman who has trouble telling the truth.

Kevin was recommended to me by my brother-in-law, as he had his pool relined by Kevin a few months earlier. He was happy with the work, although he did mention that Kevin arrived late most days and the job took longer than expected. Since the end result looked good, I thought I would give him a try. My experience turned out quite different. The job took about four times longer than the original estimate. Kevin arrived late almost every day, usually between 10.30 and 12:00, even though he had agreed to start at 09.00. And on three days, he did not arrive at all, despite multiple assurances that he would be there.

He normally arrived with one unskilled worker, sometimes two. He spent a short time explaining what needed to be done and then left. On one occasion, the workers ran out of materials and had to stop. Only when my wife contacted Kevin did he return with more supplies. The workers also had to take long taxi rides home, which made it clear that the whole setup was quite poorly managed. The actual workmanship was fine (average), but the organisation was not.

After reading Zaid P’s review, I believe that our jobs may have been at similar times. Now it’s clear that he was using payments from new jobs to complete older ones. It also explained the delays and why he sometimes did not show up. In my view, this led to him making promises that he did not keep and cutting corners. If you choose to use Pure Water Pools, I sincerely hope you get the service my brother-in-law did, and not the extremely drawn-out and unreliable experience I had.