Pure Water Pools
Unclaimed Business
|1.5|2 Reviews (last 12 months)|This business does not respond to reviews
Pure Water Pools
Unclaimed Business
|1.5
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRT
Richard T
1 reviews | Active since Jan 2026
8 Jan 2026, 14:27
Don't Use Kevin or Pure Water Pools!
I have tried to write this review without emotion and to stick to the facts. I would not go as far as calling Kevin Guelpy from Pure Water Pools a ****mer or a con artist. In my view, he is simply a very poor businessman who has trouble telling the truth. Kevin was recommended to me by my brother-in-law, as he had his pool relined by Kevin a few months earlier. He was happy with the work, although he did mention that Kevin arrived late most days and the job took longer than expected. Since the end result looked good, I thought I would give him a try. My experience turned out quite different. The job took about four times longer than the original estimate. Kevin arrived late almost every day, usually between 10.30 and 12:00, even though he had agreed to start at 09.00. And on three days, he did not arrive at all, despite multiple assurances that he would be there. He normally arrived with one unskilled worker, sometimes two. He spent a short time explaining what needed to be done and then left. On one occasion, the workers ran out of materials and had to stop. Only when my wife contacted Kevin did he return with more supplies. The workers also had to take long taxi rides home, which made it clear that the whole setup was quite poorly managed. The actual workmanship was fine (average), but the organisation was not. After reading Zaid P’s review, I believe that our jobs may have been at similar times. Now it’s clear that he was using payments from new jobs to complete older ones. It also explained the delays and why he sometimes did not show up. In my view, this led to him making promises that he did not keep and cutting corners. If you choose to use Pure Water Pools, I sincerely hope you get the service my brother-in-law did, and not the extremely drawn-out and unreliable experience I had.
Helpful (0)
|Replies (0)RT
Richard T
1 reviews | Active since Jan 2026
8 Jan 2026, 14:27
Don't Use Kevin or Pure Water Pools!
I have tried to write this review without emotion and to stick to the facts. I would not go as far as calling Kevin Guelpy from Pure Water Pools a ****mer or a con artist. In my view, he is simply a very poor businessman who has trouble telling the truth. Kevin was recommended to me by my brother-in-law, as he had his pool relined by Kevin a few months earlier. He was happy with the work, although he did mention that Kevin arrived late most days and the job took longer than expected. Since the end result looked good, I thought I would give him a try. My experience turned out quite different. The job took about four times longer than the original estimate. Kevin arrived late almost every day, usually between 10.30 and 12:00, even though he had agreed to start at 09.00. And on three days, he did not arrive at all, despite multiple assurances that he would be there. He normally arrived with one unskilled worker, sometimes two. He spent a short time explaining what needed to be done and then left. On one occasion, the workers ran out of materials and had to stop. Only when my wife contacted Kevin did he return with more supplies. The workers also had to take long taxi rides home, which made it clear that the whole setup was quite poorly managed. The actual workmanship was fine (average), but the organisation was not. After reading Zaid P’s review, I believe that our jobs may have been at similar times. Now it’s clear that he was using payments from new jobs to complete older ones. It also explained the delays and why he sometimes did not show up. In my view, this led to him making promises that he did not keep and cutting corners. If you choose to use Pure Water Pools, I sincerely hope you get the service my brother-in-law did, and not the extremely drawn-out and unreliable experience I had.
0
Replies (0)ZP
Zaid P
1 reviews | Active since Dec 2025
9 Dec 2025, 12:59
BEWARE OF KEVIN PURE WATER POOLS
Extremely bad experience - Owner Kevin is a ****** and a *****. PLEASE STAY AWAY FOR YOUR OWN PIECE OF MIND !!! If he is already doing work for you, do not pay him a cent and rather get someone else. I wish I had seen the previous review (Darryl Y) of Kevin before engaging him because he did exactly the same thing to me. Engagement began on the 19th September 2025 to renovate my pool and building a spa, where he committed that the work would be completed by 31 October 2025, citing a 4 to 5 week turnaround time. On this basis, I in good faith made the 20% deposit (R25,000 on 19th September 2025) to secure his time and then a further 50% payment (R62,500 on 30th September 2025) after work “supposedly” commenced with the draining of the pool. This is when the trouble began. Over the following weeks he either didn't show up at all, claiming various challenges (family ill, Bakkie broken down, etc) or sporadically came through with unskilled labour, inadequate tools and bits and pieces of building material; completing absolutely minimal shoddy work (eg: I had to personally hire a Jack Hammer). After numerous follow ups and continued unfulfilled promises by Kevin, on the 25th October we had an in person meeting where an extension to the 7th November was granted and I followed up with a letter of demand to which he committed and agreed to. I even cited the previous review where he claimed that there is always two sides to the story blaming the reviewer. Never the less, the next two days saw some effort by him and a larger team of unskilled folk which promptly ended once again to my disappointment with the same behaviour. He then blamed the rain and bakkie broken again for not meeting the timelines. I pleaded with him to complete as I had paving contractors that needed to start and was awaiting the completion of the pool. Once again promises were made and another chance given whilst the pavers started around the pool area and hopefully aligning to his completion to finish the paving BUT alas nothing materialised except him and his team making a bigger mess than what was already there. Finally after him not showing up at all or taking my calls I sent him a termination letter on the 22nd November. I called in two independent contractors to firstly evaluate what had been done and quote me on completing the job. Both said that the work done had to be completely undone as the hollow bricks used were not adequate, the concrete mix exacerbated with no reinforcement would see the completely skew wall collapse as soon as the pool was filled. They estimated the material as well as labour cost done to be less than R25 000. Their quotes for the complete job also came in at 30% less then what Kevin quoted. Kevin accepted the termination telephonically where I also requested a refund after I even inflated what was done to R35000. He claimed to have no money to pay me back and on querying what happened to it, he said he got the material. I requested to have the material to then be delivered and after a week of nothing, he then said he had to pick used bits of it up at other sites. So "*****ing" from others to now fulfil this. I informed him that this is not on and I want my money back - he promised to then pay in instalments to which I have still not seen a cent and he is now completely ignoring my texts and calls. Unfortunately due to this ************ person - I now do not have enough funds to complete the job or for the additional expenses to complete the paving, a hole in the ground where a pool used to be and a messed up back yard. A summer and who knows how long without a pool until I save up enough funds or get a loan and go into debt to finish the project. I have begun legal proceedings so if you are in the same boat with Kevin, please post it here in order to build a stronger case against him.
Helpful (0)
|Replies (1)ZP
Zaid P
1 reviews | Active since Dec 2025
9 Dec 2025, 12:59
BEWARE OF KEVIN PURE WATER POOLS
Extremely bad experience - Owner Kevin is a ****** and a *****. PLEASE STAY AWAY FOR YOUR OWN PIECE OF MIND !!! If he is already doing work for you, do not pay him a cent and rather get someone else. I wish I had seen the previous review (Darryl Y) of Kevin before engaging him because he did exactly the same thing to me. Engagement began on the 19th September 2025 to renovate my pool and building a spa, where he committed that the work would be completed by 31 October 2025, citing a 4 to 5 week turnaround time. On this basis, I in good faith made the 20% deposit (R25,000 on 19th September 2025) to secure his time and then a further 50% payment (R62,500 on 30th September 2025) after work “supposedly” commenced with the draining of the pool. This is when the trouble began. Over the following weeks he either didn't show up at all, claiming various challenges (family ill, Bakkie broken down, etc) or sporadically came through with unskilled labour, inadequate tools and bits and pieces of building material; completing absolutely minimal shoddy work (eg: I had to personally hire a Jack Hammer). After numerous follow ups and continued unfulfilled promises by Kevin, on the 25th October we had an in person meeting where an extension to the 7th November was granted and I followed up with a letter of demand to which he committed and agreed to. I even cited the previous review where he claimed that there is always two sides to the story blaming the reviewer. Never the less, the next two days saw some effort by him and a larger team of unskilled folk which promptly ended once again to my disappointment with the same behaviour. He then blamed the rain and bakkie broken again for not meeting the timelines. I pleaded with him to complete as I had paving contractors that needed to start and was awaiting the completion of the pool. Once again promises were made and another chance given whilst the pavers started around the pool area and hopefully aligning to his completion to finish the paving BUT alas nothing materialised except him and his team making a bigger mess than what was already there. Finally after him not showing up at all or taking my calls I sent him a termination letter on the 22nd November. I called in two independent contractors to firstly evaluate what had been done and quote me on completing the job. Both said that the work done had to be completely undone as the hollow bricks used were not adequate, the concrete mix exacerbated with no reinforcement would see the completely skew wall collapse as soon as the pool was filled. They estimated the material as well as labour cost done to be less than R25 000. Their quotes for the complete job also came in at 30% less then what Kevin quoted. Kevin accepted the termination telephonically where I also requested a refund after I even inflated what was done to R35000. He claimed to have no money to pay me back and on querying what happened to it, he said he got the material. I requested to have the material to then be delivered and after a week of nothing, he then said he had to pick used bits of it up at other sites. So "*****ing" from others to now fulfil this. I informed him that this is not on and I want my money back - he promised to then pay in instalments to which I have still not seen a cent and he is now completely ignoring my texts and calls. Unfortunately due to this ************ person - I now do not have enough funds to complete the job or for the additional expenses to complete the paving, a hole in the ground where a pool used to be and a messed up back yard. A summer and who knows how long without a pool until I save up enough funds or get a loan and go into debt to finish the project. I have begun legal proceedings so if you are in the same boat with Kevin, please post it here in order to build a stronger case against him.
0
Replies (1)