CM
Caro M
1 reviews | Active since Feb 2015
11 Feb 2015, 16:10
Terrible service and a unreliable product
The product was installed on a gateway instead of a port. The quality of the lines are very bad, calls get dropped, clients get fax lines and they get lines that ring with no answer, although lines are not ringing in office. We have complained numerous times, and we have tried to cancel the contract. We struggle to get hold of the people, they do nothing about the bad lines, and they do not reply to emails. We are losing money and we are fed up with the company for their bad product, bad attitude and terrible service delivery.
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PureGroup's replyOfficial
02 May 2023, 21:58Hello caromeiring,
Hi there. Your comments are really unfair. We explained that we did not want to install a temporary solution before your number was ported but you asked us to and hence you are running, on an interim basis off a gateway linked to the old switchboard we are replacing. This is not even close to the hosted iPBX we are to supply. I'm not sure where you believe it should run off a port?
Right now you have limited inbound lines (which we did not supply - they are Telkom's) one of which is also used for your fax. It is regularly being unplugged by your staff to send a fax and they fail to remember to re-plug afterwards so inbound callers receive a fax signal and hence your comment \ring with no answer\".
Hi there. Your comments are really unfair. We explained that we did not want to install a temporary solution before your number was ported but you asked us to and hence you are running, on an interim basis off a gateway linked to the old switchboard we are replacing. This is not even close to the hosted iPBX we are to supply. I'm not sure where you believe it should run off a port?
Right now you have limited inbound lines (which we did not supply - they are Telkom's) one of which is also used for your fax. It is regularly being unplugged by your staff to send a fax and they fail to remember to re-plug afterwards so inbound callers receive a fax signal and hence your comment \ring with no answer\".
PureGroup's reply02 May 2023, 21:58
Official
Hello caromeiring,
Hi there. Your comments are really unfair. We explained that we did not want to install a temporary solution before your number was ported but you asked us to and hence you are running, on an interim basis off a gateway linked to the old switchboard we are replacing. This is not even close to the hosted iPBX we are to supply. I'm not sure where you believe it should run off a port?
Right now you have limited inbound lines (which we did not supply - they are Telkom's) one of which is also used for your fax. It is regularly being unplugged by your staff to send a fax and they fail to remember to re-plug afterwards so inbound callers receive a fax signal and hence your comment \ring with no answer\".
Hi there. Your comments are really unfair. We explained that we did not want to install a temporary solution before your number was ported but you asked us to and hence you are running, on an interim basis off a gateway linked to the old switchboard we are replacing. This is not even close to the hosted iPBX we are to supply. I'm not sure where you believe it should run off a port?
Right now you have limited inbound lines (which we did not supply - they are Telkom's) one of which is also used for your fax. It is regularly being unplugged by your staff to send a fax and they fail to remember to re-plug afterwards so inbound callers receive a fax signal and hence your comment \ring with no answer\".