Bad Service.....stuck with expensive product which I'm not using

I've sent an email to ********** but also no response and the numbers I have says doesn't exist or cellphone rings.

I'm still waiting to be contacted about the water system which isn't working the way it's supposed to. I was called late December to be informed that a package will be delivered to me with a new system but I informed the lady that I pay monthly and why should I install it myself. I also informed her that i'm waiting for someone to see why system isn't working correctly.

I was informed that she will let me know as well as have someone to come and install the new system as I'm paying monthly for service fees.

I don't even know what number to contact anymore as the landline says doesn't exist and other numbers sometimes vmail and I can't find the call which was made to my cellphone as it only stores a certain amount of calls in a month.

I'm going to inform people on media about bad service as this wasn't the case before. I also referred a family member who paid cash for her system but since she received it, it wasn't working right and her water doesn't taste like ours and she said everyone tasted the difference and I think currently hers isn't working at all and I didn't even receive anything for a referal.

Money is being deducted each month, but NO SERVICE :-(.

I was contacted by the General Manager who assured me that I will be helped but still waiting after months and have sent him other emails afterwards but not receiving any more emails from him