Your email below will receive attention in due course

Since the start of 2025 we have been struggling to finalize our Father's estate. After multiple attempts to get feedback on the status of the estate, my brother eventually lodged a complaint on 23 June 2025 on *** after which an e-mail was received from the branch on 25 July 2025. The e-mail explained the steps that needs to be followed for the amended Liquidation and Distribution account.

On 7 July my brother sent a follow up e-mail requesting an update on the progress. Several steps as indicated were still not completed by that time. On 29 July I sent a follow up e-mail asking for an update to which we did not get an reply. On 1 August I once again asked for an update to which we received the following reply "Your email below will receive attention in due course."

What I know is that "In due course" means "At an appropriate time in the future."

Now I need to know what is "an appropriate time in the future" according to PSG?

Al we are asking for is an update. According to me it is simply telling us whether steps to follow as defined by PSG are complete, and stating reasons and expected dates of completion if not.