Based on recent customer reviews, PSG Wealth draws strong criticism for administrative delays and poor communication. Clients describe waiting weeks or months for withdrawals, refunds of their own unallocated funds, and estate payouts, often with no proactive feedback unless they chase consultants themselves. Call centre agents are seen as script bound and unable to escalate, while emails reportedly go unanswered. Complaints also mention incorrect FICA details, disputed executor fees and unauthorised debit orders. Positive exceptions come from the Faerie Glen and Lynnwood branches, where named advisers were praised for follow ups and going the extra mile.
Replied to 91% of negative reviews
Reply time on negative reviews: 18h 6m
TrustIndex
3.3
Ranking
#92
in Financial Services
Reply Time
19h 54m
NPS Score
-86
Recommended: Unlikely
Replied to 91% of negative reviews
Reply time on negative reviews: 18h 6m
Oct '25 - Sep '26
Frequently Asked Questions About PSG Wealth
What do customers say about PSG Wealth?
Based on recent customer reviews, PSG Wealth draws strong criticism for administrative delays and poor communication. Clients describe waiting weeks or months for withdrawals, refunds of their own unallocated funds, and estate payouts, often with no proactive feedback unless they chase consultants themselves. Call centre agents are seen as script bound and unable to escalate, while emails reportedly go unanswered. Complaints also mention incorrect FICA details, disputed executor fees and unauthorised debit orders. Positive exceptions come from the Faerie Glen and Lynnwood branches, where named advisers were praised for follow ups and going the extra mile.
Is PSG Wealth trustworthy?
PSG Wealth has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. They reply to 91% of negative reviews, typically within 18 hours 6 min. Hellopeter has tracked PSG Wealth across 110 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2018
PSG WEALTH - TERRIBLE CLIENT SERVICE
I am relieved to conclude business with PSG Wealth. Their client service is really terrible and if you do not constantly follow up (and make sure about your available monies), you do not get any feedback. And once you get feedback after calling (an loosing money in the process), its assumed that the mistake is yours.
1 reviews | Active since Sept 2018
PSG WEALTH - TERRIBLE CLIENT SERVICE
I am relieved to conclude business with PSG Wealth. Their client service is really terrible and if you do not constantly follow up (and make sure about your available monies), you do not get any feedback. And once you get feedback after calling (an loosing money in the process), its assumed that the mistake is yours.
1 reviews | Active since Jun 2026
Dragging late estate
Good day im writing in regards with psg wealth thst i think is very unprofessional. Fisrt off all mum deid 4 november 2025. Sechond mum last wish was for her children to reicve the money. I msg them in movember ragrding my paper work. Tjen they.went.and phone dad. There were told the money to be paid out mei. We are in june.. liqudation for nspection ended 29 mei 2026.. no futher cuminication was made. As far as i know this is fnal wrap ul for the estate. Why are they draging it out. They dont make communication at.all. they drag this hole thing out
1 reviews | Active since Jun 2026
Dragging late estate
Good day im writing in regards with psg wealth thst i think is very unprofessional. Fisrt off all mum deid 4 november 2025. Sechond mum last wish was for her children to reicve the money. I msg them in movember ragrding my paper work. Tjen they.went.and phone dad. There were told the money to be paid out mei. We are in june.. liqudation for nspection ended 29 mei 2026.. no futher cuminication was made. As far as i know this is fnal wrap ul for the estate. Why are they draging it out. They dont make communication at.all. they drag this hole thing out
1 reviews | Active since Oct 2017
Pathetic Service - Dont invest your money here
I have asked them to move my RA funds to Easy Equities. They sold my RA a month ago at the worst time, and now I'm sitting on cash. This is my RA!! It should not have been in cash, and they should have only sold when I could have had a decent chance to reinvest. I have called the call center 5 times, but no one has been able to assist. Team leads or managers non existant.
1 reviews | Active since Oct 2017
Pathetic Service - Dont invest your money here
I have asked them to move my RA funds to Easy Equities. They sold my RA a month ago at the worst time, and now I'm sitting on cash. This is my RA!! It should not have been in cash, and they should have only sold when I could have had a decent chance to reinvest. I have called the call center 5 times, but no one has been able to assist. Team leads or managers non existant.
1 reviews | Active since Sept 2020
Misleading/ *************
dates I had started making comunication with your company regarding my claim until advised by one of your consultants to contact an advisor from PSG for them to advise accordingly where I jad been mislead. I was told by a team leader at discovery that psg claimed they never had any comunocation with me yet when i called to request a call recording i was told by Jessica that she is gonna pull out the call, listen to it and request permision to release. I then called 2days later to follow up and spoke to clayton who said Jessica left notes on tje system aftet listening to the call and was going to follow up with her in regards to permison on releasing the call which was the week of easter weekend. I resigned end of February and we are now in April and still no resolution. Psg is currenty giving me a run around regarding the call recording. I have made communication several times and was promised feedback from Jessica and Clayton with no avail. I also spoke to a female on their switch board who said all advisores were out on lunch, took my details and promised to get back to me. Till this day nothing has been done. Instead my calls are transfered to an extention which is unavailabe. Im honestly disapointed and im hoping this matter can be resloved and people held accountable for their actions cause this is beyond unfair. I liteeally budgeted on money that i thought i was gonna recieve for medical reasons ect only to be treated in this manner. I hope this will be resolved as soon as possible. I have also recieved a complaint from NFO regarding this matter.
1 reviews | Active since Sept 2020
Misleading/ *************
dates I had started making comunication with your company regarding my claim until advised by one of your consultants to contact an advisor from PSG for them to advise accordingly where I jad been mislead. I was told by a team leader at discovery that psg claimed they never had any comunocation with me yet when i called to request a call recording i was told by Jessica that she is gonna pull out the call, listen to it and request permision to release. I then called 2days later to follow up and spoke to clayton who said Jessica left notes on tje system aftet listening to the call and was going to follow up with her in regards to permison on releasing the call which was the week of easter weekend. I resigned end of February and we are now in April and still no resolution. Psg is currenty giving me a run around regarding the call recording. I have made communication several times and was promised feedback from Jessica and Clayton with no avail. I also spoke to a female on their switch board who said all advisores were out on lunch, took my details and promised to get back to me. Till this day nothing has been done. Instead my calls are transfered to an extention which is unavailabe. Im honestly disapointed and im hoping this matter can be resloved and people held accountable for their actions cause this is beyond unfair. I liteeally budgeted on money that i thought i was gonna recieve for medical reasons ect only to be treated in this manner. I hope this will be resolved as soon as possible. I have also recieved a complaint from NFO regarding this matter.
1 reviews | Active since Mar 2025
I am not a client an...
I am not a client and like to report them Unauthorised debit orders First Contact them 21st of Feb for reversal...as I not there CLIENT 18March same scenario reversed it again This money again got a message of payment due They did not updated their system They use every time different reference numbers
1 reviews | Active since Mar 2025
I am not a client an...
I am not a client and like to report them Unauthorised debit orders First Contact them 21st of Feb for reversal...as I not there CLIENT 18March same scenario reversed it again This money again got a message of payment due They did not updated their system They use every time different reference numbers
1 reviews | Active since Mar 2026
Swak klientediens
Na aanleiding van PSG se antwoord 16 Maart 2026 het die 2 besigheidsdae verstrek en geen terugvoering ontvang. Hier is n opsomming van gebeure met PSG as eksekuteur met die nodige bewyse: Oorspronklike testament laat wegraak, Dokumentasie verkeerdelik ingehandig te Meesters kantoor Blm en eiendom gelee te Kbly, die regstelling van nodige dokumentasie is n paar maande daarna na korrespondent van PSG te kbly ingehandig, Na vele maande se sloer en emails word daar besef dat die eiendom se erf grootte verkeerd is. Ten tye van inhandiging by Akte kantoor word dit verwerp agv verkeerdelike datums. Eksekuteur by PSG het afgesterwe in 2025 en sy is nooit vervang met n nuwe eksekuteur en sodoende moes die Meester weer genader word om weer iemand aan te stel. PSG per email verwittig my dat ek R160 000 aan hul moet ootbetaal so bykans 16,5% is van die koopsom van die eiendom. Die maksimum van 3.5% wat deur die wet voorgeskryf word van toepassing. Die geld aan my verskuldig het ek persoonlik aan die elektrisient betaal om alle foute te herstel wat ek ook namens die boedel betaal het sodat elektrisiteitsertifikaat uitgereik kan word. Geen uitstaande gelde wat verskuldig is aan my, is nog nie aan my terugbetaal met rente.
1 reviews | Active since Mar 2026
Swak klientediens
Na aanleiding van PSG se antwoord 16 Maart 2026 het die 2 besigheidsdae verstrek en geen terugvoering ontvang. Hier is n opsomming van gebeure met PSG as eksekuteur met die nodige bewyse: Oorspronklike testament laat wegraak, Dokumentasie verkeerdelik ingehandig te Meesters kantoor Blm en eiendom gelee te Kbly, die regstelling van nodige dokumentasie is n paar maande daarna na korrespondent van PSG te kbly ingehandig, Na vele maande se sloer en emails word daar besef dat die eiendom se erf grootte verkeerd is. Ten tye van inhandiging by Akte kantoor word dit verwerp agv verkeerdelike datums. Eksekuteur by PSG het afgesterwe in 2025 en sy is nooit vervang met n nuwe eksekuteur en sodoende moes die Meester weer genader word om weer iemand aan te stel. PSG per email verwittig my dat ek R160 000 aan hul moet ootbetaal so bykans 16,5% is van die koopsom van die eiendom. Die maksimum van 3.5% wat deur die wet voorgeskryf word van toepassing. Die geld aan my verskuldig het ek persoonlik aan die elektrisient betaal om alle foute te herstel wat ek ook namens die boedel betaal het sodat elektrisiteitsertifikaat uitgereik kan word. Geen uitstaande gelde wat verskuldig is aan my, is nog nie aan my terugbetaal met rente.
1 reviews | Active since Mar 2026
Geen klientediens by PSG Wealth Bloemfontein.
PSG Wealth Bloemfontein moet asb leer wat is klientediens. Ek het nog nooit in my hele lewe sulke traagheid gesien waar dit kom by klientediens. Weet hul wat is "sense of urgency. Indien hul weet daar moet fondse oorbetaal word vir n klient maar na n maand se wag moet jy hoor "Ons moet nog onderhandel oor die fondse. Ek hoop ek kry my geld terug met rente agv die traagheid. Pateties!!!
1 reviews | Active since Mar 2026
Geen klientediens by PSG Wealth Bloemfontein.
PSG Wealth Bloemfontein moet asb leer wat is klientediens. Ek het nog nooit in my hele lewe sulke traagheid gesien waar dit kom by klientediens. Weet hul wat is "sense of urgency. Indien hul weet daar moet fondse oorbetaal word vir n klient maar na n maand se wag moet jy hoor "Ons moet nog onderhandel oor die fondse. Ek hoop ek kry my geld terug met rente agv die traagheid. Pateties!!!
1 reviews | Active since Aug 2015
Poor client service
Anyone that has mercy to understand a pothole claim and driving with a sparewheel will look into. Because my daughters broker wont update me nor my daughter unless if we ask. But i think this is sad to wait for a claim thats not even 2000 to be paid to get a tyre and be ignored. I send Johan msg at 8 and since then he went AWOL. Is this what customer service has boiled down to
1 reviews | Active since Aug 2015
Poor client service
Anyone that has mercy to understand a pothole claim and driving with a sparewheel will look into. Because my daughters broker wont update me nor my daughter unless if we ask. But i think this is sad to wait for a claim thats not even 2000 to be paid to get a tyre and be ignored. I send Johan msg at 8 and since then he went AWOL. Is this what customer service has boiled down to