Very Poor Service from PSG Wealth

I left my previous employer and PSG wealth was required to facilitate the transfer of funds from Discovery to my current pension (Allan Gray). I completed all forms and sent to PSG Wealth but nothing was processed. I followed up after months, only to be told that the forms was not completed properly which I asked why I was not informed. I recompleted the forms and submitted but still no action is made. I have been following up Thabang Ngwako (Sandton Employee Benefits -Admin Manager) but he ignores my email. I even called and was told he was in a meeting and would come back to me but still nothing has been done. Is that how you treat your clients? This is very bad.