JR
Jacobus R
1 reviews | Active since Sept 2017
31 Aug 2020, 08:09
Unwillingness to complete fund transfer
I'm in the process of transferring my pension fund from PSG Wealth to another provider. It's been nearly two months now since submitting the require forms to them (which they acknowledged that they have received). As far as I can tell nothing has been done. Several follow-up emails have been sent with no reply. In the meantime they continue charging their fees for 'services' rendered.
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Replies (2)
PSG Wealth's replyOfficial
31 Aug 2020, 08:37Good day Jacobus,
We apologise for the poor experience thus far. Your complaint has been raised internally and we have escalated it for a consultant to get in contact with you.
Kindly provide us with your client details, namely ID number and/or policy number for the respective policy.
Regards,
PSG Wealth
We apologise for the poor experience thus far. Your complaint has been raised internally and we have escalated it for a consultant to get in contact with you.
Kindly provide us with your client details, namely ID number and/or policy number for the respective policy.
Regards,
PSG Wealth
PSG Wealth's reply31 Aug 2020, 08:37
Official
Good day Jacobus,
We apologise for the poor experience thus far. Your complaint has been raised internally and we have escalated it for a consultant to get in contact with you.
Kindly provide us with your client details, namely ID number and/or policy number for the respective policy.
Regards,
PSG Wealth
We apologise for the poor experience thus far. Your complaint has been raised internally and we have escalated it for a consultant to get in contact with you.
Kindly provide us with your client details, namely ID number and/or policy number for the respective policy.
Regards,
PSG Wealth
PSG Wealth's replyOfficial
31 Aug 2020, 16:31Good day Jacobus.
Our client services representative confirmed that he has managed to get hold of you to assist you by providing you with detailed information relating to your transfer. We apologise for any inconvenience caused initially.
Should you have any future questions relating to your transfer, you may contact our client services centre on *** or ***.
Kind regards,
PSG Wealth
Our client services representative confirmed that he has managed to get hold of you to assist you by providing you with detailed information relating to your transfer. We apologise for any inconvenience caused initially.
Should you have any future questions relating to your transfer, you may contact our client services centre on *** or ***.
Kind regards,
PSG Wealth
PSG Wealth's reply31 Aug 2020, 16:31
Official
Good day Jacobus.
Our client services representative confirmed that he has managed to get hold of you to assist you by providing you with detailed information relating to your transfer. We apologise for any inconvenience caused initially.
Should you have any future questions relating to your transfer, you may contact our client services centre on *** or ***.
Kind regards,
PSG Wealth
Our client services representative confirmed that he has managed to get hold of you to assist you by providing you with detailed information relating to your transfer. We apologise for any inconvenience caused initially.
Should you have any future questions relating to your transfer, you may contact our client services centre on *** or ***.
Kind regards,
PSG Wealth