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Tinus V

1 reviews | Active since Dec 2013

29 Mar 2016, 12:48

Unit Trust account!! No switching available.

For the past month I cannot switch between Unit Trusts, nor can I withdraw my money to invest some here else!!<br> Forget phoning 086 774 774 they do not respond!<br> You get no response from the emails you send!<br> IF you get through to \my PSG\" they cannot help you and advice you to go to \"PSG Online\" to get any one there is impossible. I have left so many e mail requests - no response!<br> <br> I want to switch between my Unit Trust accounts but when you get to the page it stays on \"loading data\" forever until the connection breaks!<br> <br> The same happens when you go to withdraw. <br> <br> As good as PSG online was in the beginning they are now the complete opposite!<br> <br> Best is not to invest there anymore!!<br> <br> Tinus <div><br></div><div><em>(Supplier name changed from PSG Asset Management to Psg Wealth by Hellopeter.com)</em></div> "

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Replies (2)
PSG Wealth
PSG Wealth's reply05 Apr 2016, 15:51
Official
Hello tarentaal10,

Thank you for your patience whilst we investigated your query.

Frans Janse van Rensburg from our client services team confirmed that he spoke to you telephonically on 30 March 2016 regarding the problem you experienced with switching funds, and has reported that he managed to resolve this to your satisfaction.

We are pleased to report that the problem which you experienced accessing our secure website has also been resolved.

If you have any further concerns, please do not hesitate to contact one of our Client Service Consultants on ***or at ***.

Kind Regards
Cindy Tshabalala
Head of Client Service
PSG Wealth
PSG Wealth's reply03 May 2016, 07:49
Official

Hello tarentaal10,

Thank you for your patience whilst we investigated your query.

Frans Janse van Rensburg from our client services team confirmed that he spoke to you telephonically on 30 March 2016 regarding the problem you experienced with switching funds, and has reported that he managed to resolve this to your satisfaction.

We are pleased to report that the problem which you experienced accessing our secure website has also been resolved.

If you have any further concerns, please do not hesitate to contact one of our Client Service Consultants on ***or at ***.

Kind Regards
Cindy Tshabalala
Head of Client Service