Unacceptable

I have called PSG Wealth in Pietermartizburg on numerous occasions today (2 February) as well as on numerous occasions last week. Most of the time there is no answer at all - and when the receptionist finally answers - I have waited much longer than I should. I feel it is unexceptional to say the least. When the receptionist finally answers she has million question..my name..the reason for calling.. This after I have asked to speak to someone.. if I wanted her to know I would have asked her. If I ask to speak to Mr x then put me though to MR x. It's as easy as that ! What an absolute mission !