Unaccepatable and poor customer service

I’m trying to cash out my lump sum Pension Preservation Fund (policy number PP***) with Momentum Asset Management through its partnership with PSG Wealth, and I’m receiving unacceptable service levels coupled by delay in receiving my money as PSG has been waiting for funds from Momentum, with Momentum ignoring and not responding to emails from PSG requesting funds from Momentum in order to enable PSG to settle my lump sum. PSG promised that the transaction will be completed within 10 business days, but this has passed with PSG continuously requesting funds from Momentum, and Momentum not responding to my PSG Assistant’s email requests.