Bad Client Service!!!
<div>I have app**** online and was emailed shortly after registration by a consultant requesting additional FICA documentation . I rep**** to the consultant immediately with the required documentation. Since then I have not received any feedback of the application. Today marks 12 days of not receiving any communication even after emailing there complaints desk/two consultants and there client services. I am honestly shocked in there poor service. Considering this poor service I will not let them handle any of my portfolio in the future. </div>
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PSG Wealth's replyOfficial
03 May 2016, 07:45Dear Henk
Our records show that your account was opened on Friday 29 April 2016, four working days after the outstanding FICA documents were received. We are sorry that it took so long to process your application. Tracy Gill, one of our Investment Consultants will be calling you to check that everything is on order. We hope that you will choose to continue investing with us.If you require any further assistance, please feel free to contact our client service team on ***or email *** Happy investing!
Best regards,
PSG Wealth's reply03 May 2016, 07:45
Official
Dear Henk
Our records show that your account was opened on Friday 29 April 2016, four working days after the outstanding FICA documents were received. We are sorry that it took so long to process your application. Tracy Gill, one of our Investment Consultants will be calling you to check that everything is on order. We hope that you will choose to continue investing with us.If you require any further assistance, please feel free to contact our client service team on ***or email *** Happy investing!
Best regards,