1 reviews | Active since Sept 2016
RICA mess
<p>PSG</p> <p>Please sort you RICA mess out.</p> <p>In the pastI have been hassled three times for RICA information.</p> <p>My mother is now being hassled for RICA information. Furthermore her transaction is being delayed because of PSG's incompetence.</p> <p>It is your responsibility to look after the documents and keep records of RICA compliance.</p> <p>I am getting fed up with getting RICA emails because your *********** staff cannot look after the records.</p> <p>This is just pathetic service.</p>
Dear Mr. Chin
We apologise for the frustration you have experienced with us requesting FICA documents.
Please bear with us while we escalate the matter to our client service team to investigate what the issue is. We will revert back to shortly.
Kind regards
PSG Wealth
Dear Mr. Chin
We apologise for the frustration you have experienced with us requesting FICA documents.
Please bear with us while we escalate the matter to our client service team to investigate what the issue is. We will revert back to shortly.
Kind regards
PSG Wealth
Dear Mr. Chin,
Thank you for taking the time to speak to our client services consultant, Francois, earlier.
Francois also contacted your mother and apologised for the frustration she experienced due to our email being unclear about exactly what is required.
We do not require all her FICA documents again. However, as per of our FICA requirements, we do need to verify that the bank account belongs to her for security reasons. We accept any clearly dated bank statement not older than three months for this purpose.
We acknowledge that the document should have been requested earlier, and we apologise again for the inconvenience caused.
Regards,
PSG Wealth
Dear Mr. Chin,
Thank you for taking the time to speak to our client services consultant, Francois, earlier.
Francois also contacted your mother and apologised for the frustration she experienced due to our email being unclear about exactly what is required.
We do not require all her FICA documents again. However, as per of our FICA requirements, we do need to verify that the bank account belongs to her for security reasons. We accept any clearly dated bank statement not older than three months for this purpose.
We acknowledge that the document should have been requested earlier, and we apologise again for the inconvenience caused.
Regards,
PSG Wealth