PSG unable to attend and correct problems

PSG took over an excellent functioning Equinox website enabling investors to invest in Unit Trusts very easily., about three years ago. Since then they failed to get their system to operate correctly, their website is extremely slow to use. I reported a year ago that I do net get email confirmation for one of my portfolio's, a problem which they could not solve in a year! Other problems reported to them gets the standard answer it will be attended to. I fail to understand how a large company like PSG cannot get their act together and solve these problems. Investors have been complaining regularly about these problems without anything being done about it. Their feedback and response must be the worst in the industry!