1 reviews | Active since Oct 2009
POOR CALL CENTRE SERVICE
<p>I am also an ex Equinox client and very dissatisfied with the service I get from PSG. So much so that I decided to close my account. This is proving to be even more difficult and with a lot of frustration. The call centre agents does not get back to you giving the same reasons when you do call them.</p> <p>The call centre manager is never available or in meetings. I want to know what is status of my instruction to transfer my funds out. Can anybody tell me?</p> <p> </p>
Good day.
We have received your complaint, and are extremely sorry to sorry of your experience. It does not represent the high service standards we set for ourselves.
We have escalated this to our head of client services, and are investigating your query. We will respond during the course of the day.
Kind regards
PSG Wealth
Good day.
We have received your complaint, and are extremely sorry to sorry of your experience. It does not represent the high service standards we set for ourselves.
We have escalated this to our head of client services, and are investigating your query. We will respond during the course of the day.
Kind regards
PSG Wealth
Dear Mr. Meintjes.
Thank you for your patience whilst we investigated your query. We apologise again for any frustration caused.
Rose Oliphant from our client services team confirmed that he has spoken to you telephonically today regarding the issue you have been experiencing with transferring your funds, and that she resolved this to your satisfaction. As explained, we are currently processing your request, and your transfer will be finalised shortly.
If you have any further concerns, please do not hesitate to contact one of our client service consultants on ***or at ***.
Kind Regards
PSG Wealth
Dear Mr. Meintjes.
Thank you for your patience whilst we investigated your query. We apologise again for any frustration caused.
Rose Oliphant from our client services team confirmed that he has spoken to you telephonically today regarding the issue you have been experiencing with transferring your funds, and that she resolved this to your satisfaction. As explained, we are currently processing your request, and your transfer will be finalised shortly.
If you have any further concerns, please do not hesitate to contact one of our client service consultants on ***or at ***.
Kind Regards
PSG Wealth
This reply from PSG is not at all true. I did not receive any call or spoken to Rose. I did get a call from Francois stating that the transfer out cannot be done if the funds is in Money Market. That after I was instructed to switch all the funds to the Money-Market fund as I was told it is not possible to do a unit transfer from the other funds. It seems training is a problem and these people don't know the correct processer and procedures to follow when receiving instructions from clients. As a last resort I agreed that the fund be paid into my account. To me it looks like they don't know how to do a transfer-out instruction!
This reply from PSG is not at all true. I did not receive any call or spoken to Rose. I did get a call from Francois stating that the transfer out cannot be done if the funds is in Money Market. That after I was instructed to switch all the funds to the Money-Market fund as I was told it is not possible to do a unit transfer from the other funds. It seems training is a problem and these people don't know the correct processer and procedures to follow when receiving instructions from clients. As a last resort I agreed that the fund be paid into my account. To me it looks like they don't know how to do a transfer-out instruction!
Good day Mr Meintjes
We apologise for the confusion. We can confirm that Francois spoke to Paul Meintjes Junior, whilst Rose spoke to Paul Meintjes Senior (the investment holder) after your complaint was logged. We apologise for providing incorrect information to switch into Money market, and confirm that the withdrawal into the bank account of the investment holder will be finalised on Monday 31 October 2016.
We apologise once again for the inconvenience this has caused.
Kind regards
PSG Wealth
Good day Mr Meintjes
We apologise for the confusion. We can confirm that Francois spoke to Paul Meintjes Junior, whilst Rose spoke to Paul Meintjes Senior (the investment holder) after your complaint was logged. We apologise for providing incorrect information to switch into Money market, and confirm that the withdrawal into the bank account of the investment holder will be finalised on Monday 31 October 2016.
We apologise once again for the inconvenience this has caused.
Kind regards
PSG Wealth