1 reviews | Active since May 2016
POOR CALL CENTRE SERVICE
<p>WHEN I TRIED TO DOWNLOAD TAX CERTIFICATES FOR MY PORTFOLIOS I DISCOVERRED THREE PORTFOLIOS SIMPLY DISAPPEARED WITHOUT PRIOR NOTIFICATION. PHONING ********** 200 WAS CUT OFF BEFORE PROBLEM WAS RESOLVED. E MAILS ARE NOT RECEIVING ATTENTION. PSG TOOK OVER EQUINOX AND TURNED IT INTO A FIASCO OF POOR CUSTOMER SERVICE . CHANGE YOUR PORTFOLIO MANAGEMENT WITHOUT REASON. APPAULING !!</p>
Dear Mr. Herbst
Thank you for raising your concern. The experience you have had does not represent the high standards we aim for, and we apologise for the inconvenience and frustration this has caused.
Please bear with us while we escalate the matter to investigate what has happened with your profile. Your patience is greatly appreciated.
Regards
PSG Wealth
Dear Mr. Herbst
Thank you for raising your concern. The experience you have had does not represent the high standards we aim for, and we apologise for the inconvenience and frustration this has caused.
Please bear with us while we escalate the matter to investigate what has happened with your profile. Your patience is greatly appreciated.
Regards
PSG Wealth
Dear Mr. Herbst
Thank you for your patience whilst we investigated your query. We apologise again for any frustration caused.
Frans Janse van Rensburg from our client services team confirmed that he has spoken to you telephonically today regarding the portfolio issue you have been experiencing, and that he resolved this to your satisfaction. As explained, the issue was browser related and has been resolved by clearing your browser history.
If you have any further concerns, please do not hesitate to contact one of our client service consultants on ***or at ***.
Kind Regards
PSG Wealth
Dear Mr. Herbst
Thank you for your patience whilst we investigated your query. We apologise again for any frustration caused.
Frans Janse van Rensburg from our client services team confirmed that he has spoken to you telephonically today regarding the portfolio issue you have been experiencing, and that he resolved this to your satisfaction. As explained, the issue was browser related and has been resolved by clearing your browser history.
If you have any further concerns, please do not hesitate to contact one of our client service consultants on ***or at ***.
Kind Regards
PSG Wealth