Not acting on my instructions to redeem my funds

I have been having constant hassles with PSG and my ETF account. I have invested money with them and it seems virtually impossible to get any type of service when trying to get my funds back.<br> On several occasions, their system says it takes 5 days for the funds to be reimbursed back to the client but often this takes two weeks or longer with many arguments. The service I receive from the call centre is never sufficient and you get treated with the same generic responses. I have instructed them on the 8th of November to reimburse me all my savings and close my account. This has still not been done despite the reassurance yesterday that the money will be in my account today. I will no longer be a PSG customer after this final straw. And this despite the fact that I was a customer of theirs since 2012.