No service , *********** PSG

My father passed away in December and left his 3 kids a policy with PSG. I submitted all my forms longer than a month ago, I had to follow up every 2 days. every second day I was told the lady working with the claim is unavailable. After 2 weeks I asked for a manager, just to find out she is on leave for 30 days and no one is working on/assigned to the death claim!! After that I still have to email - and never get a reply and phone and phone and phone with no help. 2 different operators told me they do not know how to open the Policy ?! The incompetence is unbearable. Again, after me phoning and phoning I learnt that we are still awaiting the documents of the other 2 beneficiaries that a Financial planner is suppose to have attended to. This claim is standing still for the 4th time , because they (the financial planner) is not submitting the documents. ALL my documents are in order , every single one. Why was there no cut off date for the financial planner or assistance to speed up or escalate the matter??? Just because i am an individual, no one attends to me or my needs. I need this policy to be paid out. Today - AFTER phoning the lady said : they've sent their docs but its not filled in completely " SO 1. If i didn't phone there would be no one working on my death claim. 2. AGAIN, since day one they give them as much time as they want. the other 2 beneficiaries are both reinvesting , and therefor i cannot understand why this is not being finalized. This is affecting my health, i have phoned my airtime out twice a day sometimes - with NO assistance. NONE. My father left this to his 3 kids, and i am one of them. I will escalate this as far as i have to , because all my documentation is in , and i have to wait and wait and phone and phone and email and email PSG. I am now done, and will not hesitate to take this very far. There is not ONE person assigned to my case !!!!!!!!!!!!!!!! where in your life ? and PSG has all the documentation for longer than a month. executor details, every single thing. I want this sorted out. and a phone call wont help there has been so many without any progress. J.Boshoff