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Duane S

1 reviews | Active since Nov 2016

08 Jun 2022, 09:08

No Service

I have not been able to contact Deon Kleinhans for +- 2 years now. He did however phone me on my last anniversary about an incorrect adjustment and promised to investigate my portfolio, contact me and visit during April. I phoned his office and spoke to Sherri Scrimgeour who also promised to let Deon know and to phone me back the next day. Never did. Sent her an email and guess what no response. Also asked her about all the emails that I had sent during the last 2 years and she rep**** that they have not received it, Strange as I do receive investment news via the same address. May PSG should allocate another advisor, release my funds and reimburse me the fees since I last had service. Is PSG about to go belly up? Today I tried phoning all his office and mobile numbers in vain.

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Replies (3)
PSG Wealth
PSG Wealth's reply10 Jun 2022, 09:47
Official
Hello Duane Steele. We sincerely apologize for the poor service you have received. Your complaint is very important to us and have we have launched an internal investigation. Regards, PSG Wealth.
PSG Wealth
PSG Wealth's reply10 Jun 2022, 15:31
Official
Hi Duane Steele. We can confirm that one of our regional managers, Barry Swanevelder, has reached out to you. Thank you for your time to clarify the issues. PSG Wealth also confirms that the adviser, Deon Kleinhans, will try to get hold of you after the weekend so please expect his call. We realise that there is nothing worse than broken communications. We are looking forward to a more positive outcome. Thank you for your patience. Regards, PSG Wealth.
PSG Wealth
PSG Wealth's reply13 Jun 2022, 12:47
Official
Hi Duane Steele. Deon has mad contact with you and scheduled a meeting. We once again apologize for your poor experience. Regards, PSG Wealth.