No communication or feedback on suspected ********** case

In the first week of October I reported a case of suspected ********** activity with regards to beneficiary change on a policy where the policy holder is sadly deceased at Head Office in Johannesburg.

I have been kept in the dark again by PSG. They are not communicating the process or what is happening on this case at all.

It really makes me so frustrated that I need to keep following up. My dad paid for years for a service, he’s not getting in his absence.

It feels like I’m being avoided. I know the steps followed on this policy’s beneficiary changes are not according to protocols. I want people to be help respilonsible.

Countless emails without replies. I now demand answers.

It is heart breaking to think instead of mourning I am chasing after a company for answers and follow up constantly and then being ignored.

I have given my full co-operation, it is absolutely unacceptable that I have to cone here in the hope of finding amswersIn the first week of October I reported a case of suspected ********** activity on a policy where the policy holder is sadly deceased.

My dad trusted you with his money, I expect you to provide the service he paid for, for years.