Missing shares on trade platform

<div>I had a problem with a share that changed the name and then disappeared from my trading platform. I mailed them and they said it was resolved and I should check it. I did check it and it was still not working. What I like about PSG was that they then went the extra mile to fix it and phoned me back to say I must check it while they holding the call, to confirm that it is now working. It was working. They did not continuously refer me to another department like other most other companies do. My original contact took accountability and sorted it out with the required department inside PSG</div>