1 reviews | Active since Sept 2016
Lost FICA documents
<p>I have had a request for FICA documents three times in four years.</p> <p>The first time I was told I had never supp**** documents – this was back in October 2013. When I suggested I would get the chairman of the board to help them find the documents, the documents mysteriously re-appeared. I got an email to say they had found my documents.</p> <p>The second time I got a request I sent them the email which I had archived stating that they had found the documents. The problem went away again.</p> <p>Now I have another request to say I have not supp**** FICA documents.</p> <p>I have sent the copy of the original email to the call centre person and have copied the CEO, Francois Gouws.</p> <p>So far no response.</p> <p>I can only come to conclusion my FICA documents have been lost. If a company cannot look after your confidential documents you can be sure they cannot look after your money.</p> <p> </p> <p> </p>
Dear Mr Chin
Thank you for raising your concern. We assure you that we take this very seriously and will revert to you shortly with an update. The experience you have had does not represent the high standards we aim for, and we apologise for inconvenience and frustration this has caused.
Please bear with us while we investigate what has happened to your FICA documents. Your patience is greatly appreciated.
Regards
Darren Cohen
PSG Wealth
Dear Mr Chin
Thank you for raising your concern. We assure you that we take this very seriously and will revert to you shortly with an update. The experience you have had does not represent the high standards we aim for, and we apologise for inconvenience and frustration this has caused.
Please bear with us while we investigate what has happened to your FICA documents. Your patience is greatly appreciated.
Regards
Darren Cohen
PSG Wealth
Supposedly they had my documents all along - it was just a training mistake
This is clearly a company in dissaray
Message to myself "Get my money out"
Supposedly they had my documents all along - it was just a training mistake
This is clearly a company in dissaray
Message to myself "Get my money out"
Dear Mr Chin
Thank you for your patience while we investigated this matter.
We have reviewed all of the emails and conversations regarding your experience, and do not disagree that you have had an unacceptable level of service. We sincerely apologise for the frustration this has caused.
We would like to assure you that this has been escalated to the highest levels in our firm, and we will do everything we can to ensure this does not happen again, either to you or any of our other valued clients.
We do our best to learn from these types of events and hope that you will continue to allow us to assist you with your wealth creation and preservation needs.
Regards
Darren Cohen
PSG Wealth
Dear Mr Chin
Thank you for your patience while we investigated this matter.
We have reviewed all of the emails and conversations regarding your experience, and do not disagree that you have had an unacceptable level of service. We sincerely apologise for the frustration this has caused.
We would like to assure you that this has been escalated to the highest levels in our firm, and we will do everything we can to ensure this does not happen again, either to you or any of our other valued clients.
We do our best to learn from these types of events and hope that you will continue to allow us to assist you with your wealth creation and preservation needs.
Regards
Darren Cohen
PSG Wealth