Is the PSG Wealth administration platform busy falling over?

<p> </p> <p>Been an ex-Equinox client - never had any problems using their platform. Since PSG transferred our accounts to their 'new' secure (!!) platform numerous problems occur and re-occur e.g.:</p> <p>1. Cannot execute investment instructions online - had to phone and e-mail to get it done (April)</p> <p>2. Investment instructions issued 10 days ago (31 May) still awaiting authorization from someone by 10th of June</p> <p>3. Tax certificates for 2016, ready for download as communicated by PSG to clients on 4 June, seems to be wrong. On enquiry got told that there are problems with the tax certificates and they will be re-run this weekend. Just wasting everybody's time!!</p> <p>Rose Oliphant in Client Services does her best to keep calm under obvious stress but this seems to be an ongoing platform, process AND management problem.</p> <p>Will investigate alternate platforms - the risk is just too big.</p> <p>AJ Kruger</p>