SR
Sarah R
1 reviews | Active since Sept 2015
12 Jan 2016, 13:12
I cannot open a new account
I wanted to transfer my share portfolio to PSG online. I have sent two online queries, no response. Called the call centre only to have my call dropped and sent a direct email. <br> <br> If this is how new business is handled I will take it elsewhere! <div><br></div><div><em>(Supplier name changed from PSG Asset Management to Psg Wealth by Hellopeter.com)</em></div>
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PSG Wealth's replyOfficial
15 Jan 2016, 13:26Hello Wally678,
Thank you for bringing this to our attention. We value your feedback, as it allows us to investigate and improve on interaction with our clients. We sincerely apologise for the difficulty you experienced in trying to contact us, and thank you for your patience.
Unfortunately when we tried to call you there were problems with the phone signal and the line kept dropping. While we always try speak directly to our clients, we had to resort to emailing you in order to try and assist you as swiftly as possible.
Tracy Gill, one of our investment consultants has since been in contact with you and has confirmed that she was able to assist.
We are pleased to report that we have resolved your query regarding the transfer of your share portfolio, and look forward to a long business relationship with you.
If you require any further assistance, please feel free to contact Tracy or any of our client service consultants on ***or ***.
Kind Regards
Grant Tapson
PSG Wealth Marketing
Thank you for bringing this to our attention. We value your feedback, as it allows us to investigate and improve on interaction with our clients. We sincerely apologise for the difficulty you experienced in trying to contact us, and thank you for your patience.
Unfortunately when we tried to call you there were problems with the phone signal and the line kept dropping. While we always try speak directly to our clients, we had to resort to emailing you in order to try and assist you as swiftly as possible.
Tracy Gill, one of our investment consultants has since been in contact with you and has confirmed that she was able to assist.
We are pleased to report that we have resolved your query regarding the transfer of your share portfolio, and look forward to a long business relationship with you.
If you require any further assistance, please feel free to contact Tracy or any of our client service consultants on ***or ***.
Kind Regards
Grant Tapson
PSG Wealth Marketing
PSG Wealth's reply15 Jan 2016, 13:26
Official
Hello Wally678,
Thank you for bringing this to our attention. We value your feedback, as it allows us to investigate and improve on interaction with our clients. We sincerely apologise for the difficulty you experienced in trying to contact us, and thank you for your patience.
Unfortunately when we tried to call you there were problems with the phone signal and the line kept dropping. While we always try speak directly to our clients, we had to resort to emailing you in order to try and assist you as swiftly as possible.
Tracy Gill, one of our investment consultants has since been in contact with you and has confirmed that she was able to assist.
We are pleased to report that we have resolved your query regarding the transfer of your share portfolio, and look forward to a long business relationship with you.
If you require any further assistance, please feel free to contact Tracy or any of our client service consultants on ***or ***.
Kind Regards
Grant Tapson
PSG Wealth Marketing
Thank you for bringing this to our attention. We value your feedback, as it allows us to investigate and improve on interaction with our clients. We sincerely apologise for the difficulty you experienced in trying to contact us, and thank you for your patience.
Unfortunately when we tried to call you there were problems with the phone signal and the line kept dropping. While we always try speak directly to our clients, we had to resort to emailing you in order to try and assist you as swiftly as possible.
Tracy Gill, one of our investment consultants has since been in contact with you and has confirmed that she was able to assist.
We are pleased to report that we have resolved your query regarding the transfer of your share portfolio, and look forward to a long business relationship with you.
If you require any further assistance, please feel free to contact Tracy or any of our client service consultants on ***or ***.
Kind Regards
Grant Tapson
PSG Wealth Marketing