sK
sam K
1 reviews | Active since Jan 2015
18 Nov 2019, 11:29
Horrible administration services
I resigned from my my previous last month and my company via PSG were supposed to process a transfer and withdrawal which should have taken 3-4 weeks according to their timelines. Today I call in to check if there is any progress and shocked to learn that nothing has happened.
Whats worse is that at the point of exit, I requested for a meeting with the account manager which was declined as she was too busy.
Now possible looking at another 3 week delay which might turn into 2 months if i do not follow up myself.
Helpful (0)
Replies (9)0
Replies (9)
PSG Wealth's replyOfficial
18 Nov 2019, 11:43Good morning Sam,
We apologise for the poor experience that you have had and have raised your query internally. We will respond to you in the next 24 hours with more information.
Regards,
PSG Wealth
We apologise for the poor experience that you have had and have raised your query internally. We will respond to you in the next 24 hours with more information.
Regards,
PSG Wealth
Best regards,
PSG Wealth's reply18 Nov 2019, 11:43
Official
Good morning Sam,
We apologise for the poor experience that you have had and have raised your query internally. We will respond to you in the next 24 hours with more information.
Regards,
PSG Wealth
We apologise for the poor experience that you have had and have raised your query internally. We will respond to you in the next 24 hours with more information.
Regards,
PSG Wealth
Best regards,
PSG Wealth's replyOfficial
18 Nov 2019, 13:26Good afternoon Sam,
Will you be able to assist us by telling us which branch you deal with/who your PSG adviser is?
Will you be able to assist us by telling us which branch you deal with/who your PSG adviser is?
Best regards,
PSG Wealth's reply18 Nov 2019, 13:26
Official
Good afternoon Sam,
Will you be able to assist us by telling us which branch you deal with/who your PSG adviser is?
Will you be able to assist us by telling us which branch you deal with/who your PSG adviser is?
Best regards,
sK
sam K's updateReviewer Update
18 Nov 2019, 13:51Hi
I deal with the PSG on william nicol drive, Sandton. Contact people have been Tia and Samu
I deal with the PSG on william nicol drive, Sandton. Contact people have been Tia and Samu
sK
sam K's update18 Nov 2019, 13:51
Reviewer Update
Hi
I deal with the PSG on william nicol drive, Sandton. Contact people have been Tia and Samu
I deal with the PSG on william nicol drive, Sandton. Contact people have been Tia and Samu
PSG Wealth's replyOfficial
18 Nov 2019, 13:53Thank you Sam, that is very helpful.
Best regards,
PSG Wealth's reply18 Nov 2019, 13:53
Official
Thank you Sam, that is very helpful.
Best regards,
PSG Wealth's replyOfficial
18 Nov 2019, 15:20Good afternoon Sam,
We believe the financial adviser in question has contacted you and has confirmed your withdrawal request is indeed in progress. We apologise for any confusion in the process and if this has caused you any inconvenience.
We have taken some learnings from the interaction and will be working to improve the client experience going forward.
Regards,
PSG Wealth
We believe the financial adviser in question has contacted you and has confirmed your withdrawal request is indeed in progress. We apologise for any confusion in the process and if this has caused you any inconvenience.
We have taken some learnings from the interaction and will be working to improve the client experience going forward.
Regards,
PSG Wealth
Best regards,
PSG Wealth's reply18 Nov 2019, 15:20
Official
Good afternoon Sam,
We believe the financial adviser in question has contacted you and has confirmed your withdrawal request is indeed in progress. We apologise for any confusion in the process and if this has caused you any inconvenience.
We have taken some learnings from the interaction and will be working to improve the client experience going forward.
Regards,
PSG Wealth
We believe the financial adviser in question has contacted you and has confirmed your withdrawal request is indeed in progress. We apologise for any confusion in the process and if this has caused you any inconvenience.
We have taken some learnings from the interaction and will be working to improve the client experience going forward.
Regards,
PSG Wealth
Best regards,
sK
sam K's updateReviewer Update
18 Nov 2019, 15:26Hi there,
Your response is misleading as no adviser has been in contact with me save for the forwarding of the email that confirms the following. The withdrawal and transfer request submitted on the 5th of November has had no movement. The last communication was from my former employer notifying PSG that an instruction had been loaded and that PSG would conform if all was in order.
My call to Sanlam ( where funds are invested) this morning confirmed that no instruction had been received.
PSG in my opinion should be in contact with my former employer and Sanlam to ensure that all paperwork has been transferred and come back to me with clear answers and expected resolution dates.
Your response is misleading as no adviser has been in contact with me save for the forwarding of the email that confirms the following. The withdrawal and transfer request submitted on the 5th of November has had no movement. The last communication was from my former employer notifying PSG that an instruction had been loaded and that PSG would conform if all was in order.
My call to Sanlam ( where funds are invested) this morning confirmed that no instruction had been received.
PSG in my opinion should be in contact with my former employer and Sanlam to ensure that all paperwork has been transferred and come back to me with clear answers and expected resolution dates.
sK
sam K's update18 Nov 2019, 15:26
Reviewer Update
Hi there,
Your response is misleading as no adviser has been in contact with me save for the forwarding of the email that confirms the following. The withdrawal and transfer request submitted on the 5th of November has had no movement. The last communication was from my former employer notifying PSG that an instruction had been loaded and that PSG would conform if all was in order.
My call to Sanlam ( where funds are invested) this morning confirmed that no instruction had been received.
PSG in my opinion should be in contact with my former employer and Sanlam to ensure that all paperwork has been transferred and come back to me with clear answers and expected resolution dates.
Your response is misleading as no adviser has been in contact with me save for the forwarding of the email that confirms the following. The withdrawal and transfer request submitted on the 5th of November has had no movement. The last communication was from my former employer notifying PSG that an instruction had been loaded and that PSG would conform if all was in order.
My call to Sanlam ( where funds are invested) this morning confirmed that no instruction had been received.
PSG in my opinion should be in contact with my former employer and Sanlam to ensure that all paperwork has been transferred and come back to me with clear answers and expected resolution dates.
PSG Wealth's replyOfficial
18 Nov 2019, 16:55Hi again Sam,
Samkeliso has informed us that the two of you have spoken, having informed you that Sanlam confirmed that your claim is in progress, and the required documentation has been sent to Sanlam.
Are you happy with the status of the information provided and steps that have now been taken?
Regards,
PSG Wealth
Samkeliso has informed us that the two of you have spoken, having informed you that Sanlam confirmed that your claim is in progress, and the required documentation has been sent to Sanlam.
Are you happy with the status of the information provided and steps that have now been taken?
Regards,
PSG Wealth
Best regards,
PSG Wealth's reply18 Nov 2019, 16:55
Official
Hi again Sam,
Samkeliso has informed us that the two of you have spoken, having informed you that Sanlam confirmed that your claim is in progress, and the required documentation has been sent to Sanlam.
Are you happy with the status of the information provided and steps that have now been taken?
Regards,
PSG Wealth
Samkeliso has informed us that the two of you have spoken, having informed you that Sanlam confirmed that your claim is in progress, and the required documentation has been sent to Sanlam.
Are you happy with the status of the information provided and steps that have now been taken?
Regards,
PSG Wealth
Best regards,
sK
sam K's updateReviewer Update
18 Nov 2019, 17:09Hi there.
We only spoke post your email. I am not convinced that the claim is in progress as I spoke to Sanlam directly in the morning, I will call them again tomorrow to confirm. What irks me further is PSGs trying to pass the buck on this issue. If i had not followed up in the morning, no progress would have happened on my claim. Unless I am completely misguided here, I expect that PSG as the intermediary between my former employer and Sanlam, would follow up on all admin processes to avoid such unnecessary delays and inconveniences.
If the claim is in progress as Samkeliso says, which exact date can I expect this issue to be finalized?
We only spoke post your email. I am not convinced that the claim is in progress as I spoke to Sanlam directly in the morning, I will call them again tomorrow to confirm. What irks me further is PSGs trying to pass the buck on this issue. If i had not followed up in the morning, no progress would have happened on my claim. Unless I am completely misguided here, I expect that PSG as the intermediary between my former employer and Sanlam, would follow up on all admin processes to avoid such unnecessary delays and inconveniences.
If the claim is in progress as Samkeliso says, which exact date can I expect this issue to be finalized?
sK
sam K's update18 Nov 2019, 17:09
Reviewer Update
Hi there.
We only spoke post your email. I am not convinced that the claim is in progress as I spoke to Sanlam directly in the morning, I will call them again tomorrow to confirm. What irks me further is PSGs trying to pass the buck on this issue. If i had not followed up in the morning, no progress would have happened on my claim. Unless I am completely misguided here, I expect that PSG as the intermediary between my former employer and Sanlam, would follow up on all admin processes to avoid such unnecessary delays and inconveniences.
If the claim is in progress as Samkeliso says, which exact date can I expect this issue to be finalized?
We only spoke post your email. I am not convinced that the claim is in progress as I spoke to Sanlam directly in the morning, I will call them again tomorrow to confirm. What irks me further is PSGs trying to pass the buck on this issue. If i had not followed up in the morning, no progress would have happened on my claim. Unless I am completely misguided here, I expect that PSG as the intermediary between my former employer and Sanlam, would follow up on all admin processes to avoid such unnecessary delays and inconveniences.
If the claim is in progress as Samkeliso says, which exact date can I expect this issue to be finalized?
PSG Wealth's replyOfficial
19 Nov 2019, 15:42Good afternoon Sam,
Please confirm if you are now happy with the information that has been provided to you by your adviser, Darrel, regarding the process and timelines that you should expect.
Regards,
PSG Wealth
Please confirm if you are now happy with the information that has been provided to you by your adviser, Darrel, regarding the process and timelines that you should expect.
Regards,
PSG Wealth
Best regards,
PSG Wealth's reply19 Nov 2019, 15:42
Official
Good afternoon Sam,
Please confirm if you are now happy with the information that has been provided to you by your adviser, Darrel, regarding the process and timelines that you should expect.
Regards,
PSG Wealth
Please confirm if you are now happy with the information that has been provided to you by your adviser, Darrel, regarding the process and timelines that you should expect.
Regards,
PSG Wealth
Best regards,