1 reviews | Active since Mar 2009
Extreme Bad Service: Worst I have ever experienced
<div>I first contacted PSG Wealth on 02-02-2016 regarding a retirement annuity I wanted to open. I contacted a adviser, he never responded to my enquiries. On 09-02-2016 I contacted a different branch with the same request and only received a response on 15-02-2016 after I contacted them a second time. I then met with a adviser. After my discussions with the adviser I decided not to invest via an adviser but directly through PSG online. <br> I opened a account online on 13-03-2016 after receiving no response I contacted the call centre on 23-03-2016 to enquire why nothing was happening. I was told that the the account was still in process and it would be opened the following day. After 5 additional calls where I got the same response I was informed that there was one form outstanding on 06-04-2016. I completed the form and sent it to PSG. Now after a month since opening the account online nothing has changed. On 11-04-2016 I phoned again and was informed that I will receive my confirmation by the end of the day, by 16:30 I still hadn't received anything so I phoned again and asked to speak to a supervisor, after holding on the line for 10min the supervisor hung up on me.</div>
We apologise for the inconvenience. We are investigating how your account application fell through the gaps so that we make sure it doesn't happen again.
On the day you were put through to Cindy, the line was poor and she took the wrong number down to try and call you back, and so she could not reach you.
Thank you for taking the time to speak to Cindy earlier today. Cindy has confirmed that she sent you the form to correct the fund class choice and will endeavour to have your account opened today.
We are confident that you will have an effortless investment experience going forward.
Regards
Darren Cohen
PSG Wealth - Marketing
We apologise for the inconvenience. We are investigating how your account application fell through the gaps so that we make sure it doesn't happen again.
On the day you were put through to Cindy, the line was poor and she took the wrong number down to try and call you back, and so she could not reach you.
Thank you for taking the time to speak to Cindy earlier today. Cindy has confirmed that she sent you the form to correct the fund class choice and will endeavour to have your account opened today.
We are confident that you will have an effortless investment experience going forward.
Regards
Darren Cohen
PSG Wealth - Marketing