Extended waiting time for claims submissions by PSG

I resigned from my previous employer prior to December 15th in 2024. Legally, I am obliged to give one term's notice - therefore, I submitted my resignation well ahead of time. My last day of working was in March 2025 and Prior to submitting the necessary documents to PSG, I had to await my former employee to provide me with the documents. I only received the first communication from PSG in February, by means of a phone call. Thereafter, the necessary documents were finally sent and then on the 16th of March they acknowledged receipt of the documents by mail. Despite my last day having passed longago, today the 1st of May 2025, I am still awaiting the payout of MY MONEY THAT I WORKED HARD FOR TO EARN! I was well aware that they would only process the claim on the 7th of April due to having to wait for the last contribution. It has been well over 26 working days and their inefficiency to communicate with me effectively is appalling!