1 reviews | Active since Oct 2009
Exceptionally bad client service
<p> PSG's client service is horrible. When you speak to a consultant they can't give you a definite answer and promise to phone you back. They never phone back. This happened several times. I launched a complain on their web page. Yet again no response. I send them e-mail. An automatic reply comes back stating that they will respond within 4 working hours. You guested it, NO response from PSG. I was also given the wrong information. This time the call centre manager said the person has to be trained again. I decided that is enough and instructed my investment to be closed. I can't wait for this to happen. If only I can get a response from these people!!!! Investment number EQX ********** 889</p> <p> </p>
Good day.
We have received your complaint, and are extremely sorry to sorry of your experience. It does not represent the high service standards we set for ourselves.
We have escalated this to our head of client services, and are investigating. We will respond during the course of the day
Kind regards
PSG Wealth
Best regards,
Good day.
We have received your complaint, and are extremely sorry to sorry of your experience. It does not represent the high service standards we set for ourselves.
We have escalated this to our head of client services, and are investigating. We will respond during the course of the day
Kind regards
PSG Wealth
Best regards,
Good day Mr Meintjies.
Thank you for your patience whilst we investigated your query. We apologise again for any frustration caused.
Francois Muller from our client services team confirmed that he spoke to you telephonically on 21 September 2016 regarding the problem you have been experiencing with transferring your funds. As explained, we were awaiting outstanding documents from the provider you are transferring to.
Francois has confirmed that he resolved this to your satisfaction.
If you have any further concerns, please do not hesitate to contact one of our Client Service Consultants on ***or at ***.
Kind Regards
PSG Wealth
Best regards,
Good day Mr Meintjies.
Thank you for your patience whilst we investigated your query. We apologise again for any frustration caused.
Francois Muller from our client services team confirmed that he spoke to you telephonically on 21 September 2016 regarding the problem you have been experiencing with transferring your funds. As explained, we were awaiting outstanding documents from the provider you are transferring to.
Francois has confirmed that he resolved this to your satisfaction.
If you have any further concerns, please do not hesitate to contact one of our Client Service Consultants on ***or at ***.
Kind Regards
PSG Wealth
Best regards,
Dear Mr. Herbst
Thank you for your patience whilst we investigated your query. We apologise again for any frustration caused.
Frans Janse van Rensburg from our client services team confirmed that he has spoken to you telephonically today regarding the portfolio issue you have been experiencing, and that he resolved this to your satisfaction. As explained, the issue was browser related and has been resolved by clearing your browser history.
If you have any further concerns, please do not hesitate to contact one of our client service consultants on ***or at ***.
Kind Regards
PSG Wealth
Best regards,
Dear Mr. Herbst
Thank you for your patience whilst we investigated your query. We apologise again for any frustration caused.
Frans Janse van Rensburg from our client services team confirmed that he has spoken to you telephonically today regarding the portfolio issue you have been experiencing, and that he resolved this to your satisfaction. As explained, the issue was browser related and has been resolved by clearing your browser history.
If you have any further concerns, please do not hesitate to contact one of our client service consultants on ***or at ***.
Kind Regards
PSG Wealth
Best regards,