Customer service rating (which I could rate below 0%)

I reported a bug on the PSG website, trying to update personal information.

Firstly, the address section is a nightmare, its required even if I only want to update my email address.

Secondly, a consultant called me more than 5 days ago, long story short, I asked that your supervisor give me a call. ZERO action on that

What must one do to update an email address ?

Dont be like STANLIB where the same query as this, took them 10 years to resolve!

PSG : Get someone in snr customer care to please email me (take note ... EMAIL)