Client Disrespect

I had sold some shares through PSG Wealth's platform and was not sure about the process to transfer the proceeds to my personal bank account. Unfortunately I made the mistake of asking PSG though their on-line messaging function for assistance - the website tabs are slow to respond and upon informing the agent (Shaun) I was dealing with for "assistance" that I will reconsider making use or their services, I was informed "Cool! Awesome!". PSG really does not need continuation of my business after some 16 years. Their agent's training regarding customer orientation and customer appreciation is totally lacking, and using phrases such as "cool" and "awesome" is completely unprofessional. But perhaps this agent did me a favour, he might be representing the company's actual disregard for their clients, and now I can terminate this long standing business relationship