GM
Gerhard M
1 reviews | Active since Apr 2019
15 Apr 2019, 16:43
Cannot transfer money from PSG Wealth profile
My son requested that the balance of the money on his PSG Wealth profile account must transferred to his personal bank account on the 7th Feb 2019. On the 3rd April we followed up and it was still not done. After sincere apologies by the Call Centre agent we were promised that it will be done the following day. On the 15th April 2019 we followed up and it was still not done. In the mean time PSG has been deducting their monthly fees and denied him the ability to invest the money some where else.
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Replies (2)
PSG Wealth's replyOfficial
16 Apr 2019, 10:38Dear Gerhard,
Thank you for informing us about the matter, we will follow up on the matter and get back to you. Would you kindl assist us with the following information; account number and the name of the contact person whom you have been dealing with. We sincerely apologise for the inconvenience.
Regards,
PSG Wealth
Thank you for informing us about the matter, we will follow up on the matter and get back to you. Would you kindl assist us with the following information; account number and the name of the contact person whom you have been dealing with. We sincerely apologise for the inconvenience.
Regards,
PSG Wealth
PSG Wealth's reply16 Apr 2019, 10:38
Official
Dear Gerhard,
Thank you for informing us about the matter, we will follow up on the matter and get back to you. Would you kindl assist us with the following information; account number and the name of the contact person whom you have been dealing with. We sincerely apologise for the inconvenience.
Regards,
PSG Wealth
Thank you for informing us about the matter, we will follow up on the matter and get back to you. Would you kindl assist us with the following information; account number and the name of the contact person whom you have been dealing with. We sincerely apologise for the inconvenience.
Regards,
PSG Wealth
PSG Wealth's replyOfficial
16 Apr 2019, 12:35 “Dear Gerhard, We sincerely apologise for any inconvenience caused. We have investigated the error and will ensure it does not happen again in future. We have reimbursed you for any fees incurred or interest lost due to this unfortunate oversight on our part.
Regards,
PSG Wealth
Regards,
PSG Wealth
PSG Wealth's reply16 Apr 2019, 12:35
Official
“Dear Gerhard, We sincerely apologise for any inconvenience caused. We have investigated the error and will ensure it does not happen again in future. We have reimbursed you for any fees incurred or interest lost due to this unfortunate oversight on our part.
Regards,
PSG Wealth
Regards,
PSG Wealth