BAD SERVICE

Contacted PSG Client Services and requested a quote in order to apply for a Retirement Annuity on 03 February 2016. As I did not get a response I followed by sending emails and placing phone calls. I was promised that I would receive the quote on Friday the 5th February 2016 by Lionel Pule. I did not receive a quote by close of business on Friday. On Monday the 8th February I followed up again by logging a complaint and was assured yet again that I would get the quote the same day. Today I phoned the manager of the branch and filled her in on the history to my problem. The manager took no interest in my problem.