Application time frame shocking
I am now trying for 3 weeks to create a account with PSG Wealth. I only get email responds when I ask about the ETA. I will be going to another provider, if applications is such a issue can you imagine how long a transaction will be.
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Replies (6)
PSG Wealth's replyOfficial
17 Jan 2020, 13:52Good afternoon Linette,
We apologise for the poor experience thus far. Your complaint has been escalated for a consultant to contact you.
Regards,
PSG Wealth
We apologise for the poor experience thus far. Your complaint has been escalated for a consultant to contact you.
Regards,
PSG Wealth
Best regards,
PSG Wealth's reply17 Jan 2020, 13:52
Official
Good afternoon Linette,
We apologise for the poor experience thus far. Your complaint has been escalated for a consultant to contact you.
Regards,
PSG Wealth
We apologise for the poor experience thus far. Your complaint has been escalated for a consultant to contact you.
Regards,
PSG Wealth
Best regards,
PSG Wealth's replyOfficial
17 Jan 2020, 14:31 Good afternoon Linette, We have been informed that your account has now been opened and our IT team has been made aware of what caused the issue in your case to ensure that this does not happen again. Please let us know if there is anything else that we can assist you with. Regards, PSG Wealth
Best regards,
PSG Wealth's reply17 Jan 2020, 14:31
Official
Good afternoon Linette, We have been informed that your account has now been opened and our IT team has been made aware of what caused the issue in your case to ensure that this does not happen again. Please let us know if there is anything else that we can assist you with. Regards, PSG Wealth
Best regards,
's updateReviewer Update
17 Jan 2020, 14:50Well I haven't even received a username or password.
's update17 Jan 2020, 14:50
Reviewer Update
Well I haven't even received a username or password.
PSG Wealth's replyOfficial
17 Jan 2020, 16:04Good afternoon Linette,
A consultant will contact you with your details and detailed steps for you to assist you with logging in.
Please let us know if there is anything else that we can assist you with.
Regards,
PSG Wealth
A consultant will contact you with your details and detailed steps for you to assist you with logging in.
Please let us know if there is anything else that we can assist you with.
Regards,
PSG Wealth
Best regards,
PSG Wealth's reply17 Jan 2020, 16:04
Official
Good afternoon Linette,
A consultant will contact you with your details and detailed steps for you to assist you with logging in.
Please let us know if there is anything else that we can assist you with.
Regards,
PSG Wealth
A consultant will contact you with your details and detailed steps for you to assist you with logging in.
Please let us know if there is anything else that we can assist you with.
Regards,
PSG Wealth
Best regards,
's updateReviewer Update
20 Jan 2020, 15:55After another day I still have no username and password. This is extremely pathetic.
's update20 Jan 2020, 15:55
Reviewer Update
After another day I still have no username and password. This is extremely pathetic.
PSG Wealth's replyOfficial
20 Jan 2020, 16:48Good afternoon Linette,
Our client service consultant has tried to contact you on your cellphone and has sent an email to your email address that we have on record (***). Please confirm that this is the correct email address for us to be using. If it is, please will you look in your junk/spam folder for an email sent from *** at 15:29 on Friday 17 January. If not, please supply an alternative email address.
Regards,
PSG Wealth
Our client service consultant has tried to contact you on your cellphone and has sent an email to your email address that we have on record (***). Please confirm that this is the correct email address for us to be using. If it is, please will you look in your junk/spam folder for an email sent from *** at 15:29 on Friday 17 January. If not, please supply an alternative email address.
Regards,
PSG Wealth
Best regards,
PSG Wealth's reply20 Jan 2020, 16:48
Official
Good afternoon Linette,
Our client service consultant has tried to contact you on your cellphone and has sent an email to your email address that we have on record (***). Please confirm that this is the correct email address for us to be using. If it is, please will you look in your junk/spam folder for an email sent from *** at 15:29 on Friday 17 January. If not, please supply an alternative email address.
Regards,
PSG Wealth
Our client service consultant has tried to contact you on your cellphone and has sent an email to your email address that we have on record (***). Please confirm that this is the correct email address for us to be using. If it is, please will you look in your junk/spam folder for an email sent from *** at 15:29 on Friday 17 January. If not, please supply an alternative email address.
Regards,
PSG Wealth
Best regards,