SH
Steve H

1 reviews | Active since Jan 2019

17 Jan 2020, 13:46

Account Application Process Too Complex And Too Old Fashioned

<div>A simply awful experience trying to open a share dealing account with PSG. I chose them as I prefer to buy stocks and shares from offs**** companies and they offer the service (offer turned out to be a strong term). After having to supply loads of certified copies of my ID information by email, they then sent me four massive forms to fill out along with a request for all the information I'd previously provided again. The final straw was that I had to provide a personal Bio detailing how I acquired my wealth and how much money I have and where I work etc. I want a stock trading account, not a job PSG! How much and where I got my money is between me, my wife and SARS. I understand there are FICA and KYC requirements to meet but to still have a fully manual paper based process in 2020 is ridiculous, companies like EasyEquities &amp; FNB have figured this stuff out to make it easier for the customer, these dinosaur finance companies in SA who still think they are doing you a favour for selling you their services (and charging you massive fees to use them) need to seriously wake up or they'll be long gone with the amount of new fresh-thinking fin-tech companies popping up here. Come on PSG, be better than this and get an online registration enabled app.&nbsp;</div>

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Replies (2)
PSG Wealth
PSG Wealth's reply17 Jan 2020, 14:42
Official
Good afternoon Steve,  We apologise for the poor experience. We have raised your complaint internally and have requested that a consultant contacts you to assist you and to help answer your questions.  Regards, PSG Wealth 

Best regards,

PSG Wealth
PSG Wealth's reply17 Jan 2020, 16:06
Official
Good afternoon Steve, PSG Wealth has partnered with an offs**** trading partner for the service you required, and it is their risk-based approach that requires the various credentials you were requested. 

Every offs**** service provider has different criteria and processes they follow for opening accounts. Please note that we are currently in the process of changing our offs**** service provider.  

Thank you for taking the time to let us know about your experience. Please let us know if there is anything else that we can assist you with. 

Regards,
PSG Wealth

Best regards,