SB
Sean B
1 reviews | Active since Oct 2019
16 Oct 2019, 04:54
WORST SERVICE EVER
PSG is the most useless insurance company out there. I have my bike from 6th Sept 2019 and still to this day 16/10/2019 and no debit order went off from them. Especially Doris Mashilo. As she said from day one that she never received any info from me. BUT iI was next to the employee of BMW and saw here emailing all the info and whe showed here the timestamps and still nothing. So what are you going to do when I claim. Say sorry sure you are not covered or say you have not paid for anything ?????
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Replies (2)
PSG Insure's replyOfficial
16 Oct 2019, 07:16Good morning Sean,
We have raised this internally and will aim to resolve this issue within the next 48 hours.
Regards,
PSG Insure
We have raised this internally and will aim to resolve this issue within the next 48 hours.
Regards,
PSG Insure
PSG Insure's reply16 Oct 2019, 07:16
Official
Good morning Sean,
We have raised this internally and will aim to resolve this issue within the next 48 hours.
Regards,
PSG Insure
We have raised this internally and will aim to resolve this issue within the next 48 hours.
Regards,
PSG Insure
PSG Insure's replyOfficial
16 Oct 2019, 11:21Dear Sean.
We have contacted your insurer and can confirm that your motorcycle is insured and your policy is active. They are investigating why your debit order scheduled for 15 October was not deducted and will contact you with further information. We have been informed that Ricardo from Mercury Insurance has contacted you and will provide further feedback. Please accept our apologies for any inconvenience or uncer*****y this has caused you.
Regards,
PSG Insure
We have contacted your insurer and can confirm that your motorcycle is insured and your policy is active. They are investigating why your debit order scheduled for 15 October was not deducted and will contact you with further information. We have been informed that Ricardo from Mercury Insurance has contacted you and will provide further feedback. Please accept our apologies for any inconvenience or uncer*****y this has caused you.
Regards,
PSG Insure
PSG Insure's reply16 Oct 2019, 11:21
Official
Dear Sean.
We have contacted your insurer and can confirm that your motorcycle is insured and your policy is active. They are investigating why your debit order scheduled for 15 October was not deducted and will contact you with further information. We have been informed that Ricardo from Mercury Insurance has contacted you and will provide further feedback. Please accept our apologies for any inconvenience or uncer*****y this has caused you.
Regards,
PSG Insure
We have contacted your insurer and can confirm that your motorcycle is insured and your policy is active. They are investigating why your debit order scheduled for 15 October was not deducted and will contact you with further information. We have been informed that Ricardo from Mercury Insurance has contacted you and will provide further feedback. Please accept our apologies for any inconvenience or uncer*****y this has caused you.
Regards,
PSG Insure