Worst service ever.

I sold my house, called in to cancel homeowners cover, was told Hollard is only multi risk I must send a quote I got and Chimone de Koker would see what she could do to match it. I sent the quote. Had to keep on following up, eventually called in and spoke to someone else. He said he would escalate to ms de Koker, a day or 2 later she sent a quote for OMI. This quote was much higher than what I was paying, she said it was the cheapest quote. I then asked to add contents cover, it took her exactly 2 weeks to respond to me to say i would need an alarm. I eventually got a quote I was happy with from a different broker, for insurance through OMI, which was about 30% less than the quote Ms. de Koker gave me. I asked to cancel my insurance through PSG, 3 business days later, I had to follow up yet again and was told by Ms. de Koker my policy is cancelled and I should get a refund in 7 to 14 days. This was on 31 July. No refund but I was not expecting anything due to the fact their policy dates work, but then the shock came. I got debited end of August! I immediately sent an email to Ms de Koker asking for an explanation and a refund, again, I was told the refund has been made, I have to wait 7 to 14 business days for my refund. In what world does it take up to 14 business days for money to go from one bank account to another? This is by far the worst service I have ever received from anyone, and it from a big company like PSG?