Why do I have PSG a broker

Further to my comment, herewith a more detailed response. We have registered a claim for a damaged dishwasher through PSG Assist. The claim was initially handled very well. PSG appointed Batts Appliances to quote and repair the dishwasher. On Thursday, 27 November 205, 2 very *********** employees came to our home to inspect and take the dishwasher. In the process of being too lazy to pick up the dishwasher, they chose to move our double-door fridge, dropped the water filter, which cracked and flooded our kitchen, and caused damage to our kitchen island. Batts Appliances then instructed me to pay R2500 to order a new motor for the dishwasher. My response was that I would gladly pay for that when they pay for a new water filter and the repairs to the water-damaged kitchen island. They claim that they warned us, which is a total lie. I contacted Batts Appliances and was transferred to the owner, Charles, who put the phone down in my ear when I confronted him. Since then, I have had zero communication from Batts Appliances and have been getting the run around and no answers from PSG, CAC and CLC, I have been speaking to Bafana Ngobeni, Malebo Mothibe, Tracey Ramotekoa, and Rose and Charmaine from PSG assist. I am tired of this pathetic service, and I want an immediate response. We’re getting guests for the holidays this weekend, and this dishwasher needs to be back in my home, in working condition, and installed at the latest on the 12th December 2025. Please communicate the damages to Batts appliances and ensure they pay for the damages. I will not pay for the excess and the damages that were caused by their negligence.