LM
Lungile M
1 reviews | Active since Mar 2012
04 Jul 2019, 17:38
What a nightmare!
The worst thing was BMW partnering with PSG. I can’t even begin to describe how dissatisfied I am at the way my claim has been handled. I don’t know maybe my premiums are small change and not worth the effort! Kanti what is it that you guys do if not to make the process easier?!? Like I’m chasing you guys now (micromanager). I don’t even know when I can get a courtesy car as I’ve informed you guys several times my car had to be towed. I have follow ups. Just frustrating.
Helpful (0)
Replies (2)0
Replies (2)
PSG Insure's replyOfficial
08 Jul 2019, 17:48Dear Lungile,
Thank you for informing us about the matter, the matter will be escalated to the relevant department for investigation. We will provide you with feedback as soon as we receive feedback. We apologise for any inconvenience this may have coursed you.
Regards,
PSG Insure
Thank you for informing us about the matter, the matter will be escalated to the relevant department for investigation. We will provide you with feedback as soon as we receive feedback. We apologise for any inconvenience this may have coursed you.
Regards,
PSG Insure
PSG Insure's reply08 Jul 2019, 17:48
Official
Dear Lungile,
Thank you for informing us about the matter, the matter will be escalated to the relevant department for investigation. We will provide you with feedback as soon as we receive feedback. We apologise for any inconvenience this may have coursed you.
Regards,
PSG Insure
Thank you for informing us about the matter, the matter will be escalated to the relevant department for investigation. We will provide you with feedback as soon as we receive feedback. We apologise for any inconvenience this may have coursed you.
Regards,
PSG Insure
PSG Insure's replyOfficial
08 Jul 2019, 23:16Dear Lungile M,
We apologise for the delay in registering your claim. We have looked into what went wrong and have amended our process to address this. We are pleased to note that one of our claims consultants has been in contact with you to arrange your car hire, and that the assessor is assessing your vehicle today. We will keep you updated on progress but please feel free to contact your claims consultant for any further information you may need.
Regards,
PSG Insure
We apologise for the delay in registering your claim. We have looked into what went wrong and have amended our process to address this. We are pleased to note that one of our claims consultants has been in contact with you to arrange your car hire, and that the assessor is assessing your vehicle today. We will keep you updated on progress but please feel free to contact your claims consultant for any further information you may need.
Regards,
PSG Insure
PSG Insure's reply08 Jul 2019, 23:16
Official
Dear Lungile M,
We apologise for the delay in registering your claim. We have looked into what went wrong and have amended our process to address this. We are pleased to note that one of our claims consultants has been in contact with you to arrange your car hire, and that the assessor is assessing your vehicle today. We will keep you updated on progress but please feel free to contact your claims consultant for any further information you may need.
Regards,
PSG Insure
We apologise for the delay in registering your claim. We have looked into what went wrong and have amended our process to address this. We are pleased to note that one of our claims consultants has been in contact with you to arrange your car hire, and that the assessor is assessing your vehicle today. We will keep you updated on progress but please feel free to contact your claims consultant for any further information you may need.
Regards,
PSG Insure