1 reviews | Active since Dec 2017
"We'll pay back your money" = Lies and incompetence
After cancelling my policy on the 27th of November due to a basically half the premiums quote from another insurer, they still deducted my premiums for December blaming systems. After asking for the premiums back they had to wait until the 10th of December to refund me for some stupid reason. On the 11th I phoned PSG after the refund was still not paid and was bounced from one consultant to the next until finally Andre helped me. He promised to phone me back in 5 minutes which naturally didn't do as expected. On the 12th I phoned Andre and asked what was happening, he promised that it was loaded and would be paid.
It is now the 14th and I phoned this morning again and was promised that I would be phoned back in 20 minutes again. It has been an hour.
Thank goodness I moved my insurance from them. Never working with this incompetence again.
Dear Mr du Toit,
Unfortunately, your request to cancel your policy was received after we had submitted debit order instructions for December premium collections to the banks (by their required dates). We can only administer refunds once the banks confirm returned debits and were therefore only able to process your request on 11 December. Our Finance department submitted the refund to your bank on 12 December and confirmed that the funds will reflect in your account during the course of today. Please let us know should this not be the case, and we will gladly follow up for you.
Regards,
PSG Insure
Dear Mr du Toit,
Unfortunately, your request to cancel your policy was received after we had submitted debit order instructions for December premium collections to the banks (by their required dates). We can only administer refunds once the banks confirm returned debits and were therefore only able to process your request on 11 December. Our Finance department submitted the refund to your bank on 12 December and confirmed that the funds will reflect in your account during the course of today. Please let us know should this not be the case, and we will gladly follow up for you.
Regards,
PSG Insure