TB
Thonette B
1 reviews | Active since Jan 2020
16 Sept 2022, 15:47
Usless insurance companies
Worst service ever... My vehicle and household contents was insured with PSG Modimolle for over 3 years... Every single installment paid in full and on time... Not one claim, until the current claim... Have been waiting since January 2022 for this claim to be resolved but still no all I have gotten so far is excuses and excuses... Will never again insure anything with this company...
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Replies (2)
PSG Insure's replyOfficial
16 Sept 2022, 16:16Hi Thonette Botha
Thank you for reaching out to us. Your complaint is important to us and we will launch an internal investigation. Please provide the name of your adviser or broker if you have one. We will use the claim number as a reference. We are sorry for the poor service you have received. Regards, PSG Insure
Thank you for reaching out to us. Your complaint is important to us and we will launch an internal investigation. Please provide the name of your adviser or broker if you have one. We will use the claim number as a reference. We are sorry for the poor service you have received. Regards, PSG Insure
PSG Insure's reply16 Sept 2022, 16:16
Official
Hi Thonette Botha
Thank you for reaching out to us. Your complaint is important to us and we will launch an internal investigation. Please provide the name of your adviser or broker if you have one. We will use the claim number as a reference. We are sorry for the poor service you have received. Regards, PSG Insure
Thank you for reaching out to us. Your complaint is important to us and we will launch an internal investigation. Please provide the name of your adviser or broker if you have one. We will use the claim number as a reference. We are sorry for the poor service you have received. Regards, PSG Insure
PSG Insure's replyOfficial
20 Sept 2022, 09:30Hi Thonette Botha
Assessors were appointed to handle your claim and you have been advised accordingly that we are awaiting the outcome from the insurer. We do need to highlight that you were informed accordingly that your claim was more complex than usual, due to the withdrawal of the theft case in question, in addition to you registering the claim late. We do however empathise with you for the loss experienced and encourage you to ensure all future claim requirements are met to avoid negative outcomes. Regards, PSG Insure.
Assessors were appointed to handle your claim and you have been advised accordingly that we are awaiting the outcome from the insurer. We do need to highlight that you were informed accordingly that your claim was more complex than usual, due to the withdrawal of the theft case in question, in addition to you registering the claim late. We do however empathise with you for the loss experienced and encourage you to ensure all future claim requirements are met to avoid negative outcomes. Regards, PSG Insure.
PSG Insure's reply20 Sept 2022, 09:30
Official
Hi Thonette Botha
Assessors were appointed to handle your claim and you have been advised accordingly that we are awaiting the outcome from the insurer. We do need to highlight that you were informed accordingly that your claim was more complex than usual, due to the withdrawal of the theft case in question, in addition to you registering the claim late. We do however empathise with you for the loss experienced and encourage you to ensure all future claim requirements are met to avoid negative outcomes. Regards, PSG Insure.
Assessors were appointed to handle your claim and you have been advised accordingly that we are awaiting the outcome from the insurer. We do need to highlight that you were informed accordingly that your claim was more complex than usual, due to the withdrawal of the theft case in question, in addition to you registering the claim late. We do however empathise with you for the loss experienced and encourage you to ensure all future claim requirements are met to avoid negative outcomes. Regards, PSG Insure.