Unprofessional, rude and condescending advisor

I’ve been speaking to a psg advisor for over a week about getting insurance. Since day 1 the insurance document had incorrect details and I was assured it would be fixed. Everytime it came back, there was something wrong. I refused to sign something I didn’t agree with and was told to correct the errors myself and sign next to the correction. I did that and submitted. After signing things went quiet and I wasn’t getting any feedback, I had to be the one that constantly asked for feedback. I received an email “confirming” my cover but I picked up in the email trail that the advisor had misrepresented me and some information he presented on the email was incorrect. Debit date changed on the policy document, still some error changes not corrected. I knew they would never get it right. I sent an email and asked for a cancellation because I no longer had faith in them. I texted the advisor on WhatsApp and asked about the cancellation. Never have I ever met an employee so rude, called me paranoid for questioning the cover with incorrect information. Attention seeking, mental, ********. I informed him that yes I suffer from depression and that’s why I preferred for everything to be done correctly so I could have peace of mind. He went on to make fun of my mental health and told me I’m embarrassing myself. I eventually stopped engaging with him and he just kept on harassing me. I realised I had to report his behaviour and to my surprise, the email address on the policy document where you submit dissatisfaction with advisors was no longer in service. I am glad I got to see their incompetence very early and spared myself a lot of heartache. Never in my life have I ever met a more unprofessional and disrespectful person. Oh I forgot to add, he violated my privacy by sharing information about me with another client and vice versa. Even went as far as addressing both of us in one email. It just makes one wonder how client data is processed in your company and how something like this is allowed. I’m disgusted but I’m also grateful that I got experience this now, as it saved me a lot of heartache