Unpleasant experience will not be forgotten

I thought PSG assist is a wonderful support to the client but it turns into a disaster and this unpleasant experience will not be forgotten.

I followed the website and call PSG assist, to submit a claim for my dishwasher’s repair. PSG appointed a technician, who inspected the machine and requested a payment of R280 for the visit. The technician indicated that he does not have the part and he will submit a report of the claim. After a couple of days, PSG called me and arranged for the technician to repair it.

He indicated that the repair and test would take 3 hours and he will take the machine to his workshop, he would finish the repair by 15:00 and return the machine by 16:00

He did not answer the phone call and I have to call PSG to assist, I was informed that it is late and they will return the machine by next week. I ask them if they can return it by tomorrow Saturday.

On Saturday, I request that they can please return the machine. I was surprised as PSG said they are waiting for the part and it will only be available by Tuesday.

On Tuesday, PSG told me that they are busy with the repair and I will get an update by Wednesday. I have requested to escalate the matter to the PSG manager but I did not receive any response.

At this point, I have a tenth of calls with PSG, I am waiting for my machine and all I understand is that PSG appointed a service provider and they pay them directly. I have no customer right and my property is at my own risk.