They don't care. Not keeping up with digital customer interaction

I've been trying to update my insurance since December. It is shocking that I need to contact a call centre to do new business with you. You have already lost this to Outsurance - one phone call, done.

Now I am trying to cancel the unnecessary insurance on my existing policy - wait on the line to be told nobody is available to help me. This is financial impact on me I have been a client for many years, but you have lost me.

My next steps will be to transfer all existing policies to Outsurance and stop your debit order.

You better get in the game with how you handle calls. Your way of doing business is getting outdated - you've lost track of a digital world.