Terrible Service

I called PSG and terminated my contract on the 25/04/2019. On the 26/04/2019 I received an email from Vickey-Lee Hayes informing me that their finance department is processing my refund. To date I have not received my money. My debit day agreement with you was the 1st. Today on the 3rd you have debited me despite my cancellation. My insurance was changed by IBMW as of 01/04/2019 and from that time to date I have not happy with PSG Service. This is terrible insurance company and I would not recommend you to anyone. I have sent an email to Vickey-Lee Hayes, Henriette Senekal, Jolene Rossouw and PSG customer care and no one has bothered to come back to me. Please process both my refunds TODAY. I dont want anything to do with PSG. Give me my money back so that we can part ways please.