LB
Lebogang B

1 reviews | Active since Sept 2013

24 Nov 2016, 08:40

Super Bad Service - Unrecommendable to NO one

<p>I have not yet the received the proof of insurance from the PS G Client Service that I have requested TWO weeks ago. The request is logged on their system but nobody is acting on that request.</p> <p> </p> <p>I called the client service on Monday this week and I was transferred 4 times before someone could actually assist and look at my query on the system. The lady indicated that my query was logged already and she will make a note for the query to be looked at urgently but it seems that was just LIE because I still have not received what I ask for even today.</p> <p> </p> <p>This is pure BAD SERVICE at its best. Nobody is taking resposibility to assist me and paying every month without delays.</p> <p> </p> <p>I’m now getting email from my Vehicle finance that they will force a penalty debit order on my account because i have not provided them with proof that I have insurance on my vehicle.</p>

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Replies (2)
PSG Insure
PSG Insure's reply24 Nov 2016, 09:46
Official

Good day Mr Boikhutso,

We hereby acknowledge receipt of your posting above.

We are extremely sorry to hear about this and the bad experience and inconvenience this has caused you.

Please allow us the opportunity to investigate this and we will revert back soonest.

Kind regards

PSG Insure

PSG Insure
PSG Insure's reply30 Nov 2016, 16:25
Official

Good day Mr Boikhutso

We thank you for your email and for allowing us the opportunity to address your complaint.

We offer you our sincere apology for your unpleasant experience.

It was confirmed by your Broker that this matter was resolved to your satisfactory.

Kind Regards,

PSG Insure