STAY AWAY FROM THIS INSURANCE COMPANY AT ALL COSTS

I wish there was a negative star rating to emphasise my dissatisfaction with this terrible joke of a **** company. Note to the public: STAY AS FAR AWAY AS POSSIBLE FROM THIS INSURANCE COMPANY AND SAVE YOUR TIME AND MONEY.

I was in a car accident with my car, now going on 3 months ago. I pay this company over R4000 every month for them to ‘have my back’ in times like this, but when it comes to it, you realise how incredibly *********** each and every person handling your claim actually are. I did not receive not even ONE phone call from them during this whole time, I have spent almost R3000 in airtime running after them, only to be told EVERY SINGLE TIME that the person handling my claim or the person I am looking for is not in the office and a message will be taken and I will be called back, WHICH NEVER HAPPENED, I still had to call again and again until I finally got hold of the appropriate person. This useless company could not even retrieve my AR report themselves, I, myself, whilst sitting with no car for almost 3 months now, have had to run after them at my financial inconvenience back and forth from Johannesburg to Pretoria and back each time to sort out something that their *********** team could not, (I honestly do not even know what I pay them R4000+ per month for), and had to get the AR report myself to them. They are honestly ridiculous.

Every time I got hold of them, nobody knew what was going on with my claim, nobody could give me any answers, nobody could give me answers as to why it was taking so long, nobody could help me, nobody was willing to transfer me to a manager or person in charge, and the people handling the claim would blame other insurance companies for the wait such as Old Mutual, who I am not even insured by. An investigator was then only assigned to my claim a month after the accident and an investigation was only done then. I was still not given a call thereafter with any details or conclusions regarding my claim, and still had to run after them. Eventually, 2 weeks ago, my claims handler, Patrick, told me that my claim was rejected, which of course I had to keep on calling to find out about, he could not even give me a call to tell me this conclusion. I asked him over 20 times to get my report to me so that I have it in writing that my claim was rejected and the reasons why. I am STILL waiting for this. It is extremely ridiculous now, my car is still standing in a salvage yard getting the paint beaten by the sun, which they obviously will not take responsibility for, and who knows what other further damage has been done whilst it has been sitting there.

Due to my concern about my car sitting there getting damaged, with no answers from the insurance company, which has now been handed over to OMI apparently, I have been insisting that my car be towed to my house where it will be under shade and where I can have appropriate people to come out and give me a quote to fix my car MYSELF, and I was given the response that the insurance company will ‘see’ if they can ‘maybe’ get my car to me by next year ‘sometime’ due to the festive season!? What kind of a joke of a company is this? It’s absolutely disgusting the service I have received from these *********** people.

I will be taking this further legally as well as going to every radio station and every social media platform, leveraging my large social media following to ensure that every person in South Africa knows what a **** these insurance companies are.

I have seen so many complaints about these companies online and heard so many terrible stories about them during my inconvenience with them and just wish I could have done research before and known sooner, before insuring my over 1 million rand car with them, and this is why I am going to make it my mission to ensure that anyone looking to insure their valuables do not touch these companies and risk being ****med like I was.