Shocking Uncaring Service.

We have had short term insurance with PSG for over 25 years. My husband passed away in March and for the lat 4 months I have been requesting an agent to call on me so I can change the policy to my name, and make some adjustments. All I get are profmises that I will be contacted - this never happens. On Wednesday I phoned to cancel the policy. I was promised someone from that department would contact me within the hour ( they said they could not put me through to them!) well it is now Friday afternoon and still no call back. I also e-mailed them on Wednesday, needless to say I have had no reply. I phoned at 1pm and was told that department was closed now and would open a 8am on Monday. Really? I just cannot get over the absolute SHOCKING service. They do not even deserve the 1 star. The only thing they did quickly was when I phoned to say mylate husbands bank account had been frozen and gave them my banking details for the monthly payments. That they did manage to do very quickly!!