Shocking Service

I had a insurance claim for 20 November 2017, it took 2 weeks to get this sorted out, after numerous calls and emails, finally we received a claim number. Email correspondence can be sent if needed. On 16 December 2017, we requested car hire as our vehicle was taken in, we were given Bidvest Car Hire, my husband went to Bidvest car hire in central Durban at 8h00 am to fetch the vehicle, when he got there the car hire was closed. He was now stranded with my 5 year old child in central Durban as his lift had left him, he was stranded for 4 hours, he called empire fleet solutions after hours and PSG assist, which still didn't help him. He had to take a cab to his mum's house at 12h30 in order for them to find a solution. At 13h00 Value Car Hire had brought him a vehicle.

On 15 January 2018, we received a call from Value Car Hire to say that they got an instruction from Santam that they need to fetch the vehicle, my husband advised he will call Amadeus from Santam to ask to extend as our vehicle is still in repairs. Amadeus refused point blank and said no. Also we were not in Durban, we were on holiday in South Coast, there was not solution given to us my Amadeus, we had no choice but to pay for car hire for the extra day and cut out holiday short. We did return the hired vehicle on Tuesday 16 January 2018 and to date we have no vehicle, our vehicle is still in repairs. This has inconvenienced us a lot as we had to take private taxis to work and school drop offs. I have called PSG and Santam regarding this and everyone gives me conflicting answers. As a valued customer of PSG, the service I received recently is disgusting, no one cares about people's lives but when you don't your premiums, they are very quick to call. I also requested a copy of my policy schedule yesterday, still to this time no one sent it to me. I am looking at the moment to change my insurance company as this was the pitts.